Service Manager
7kFd1P1qo7VHsXyg1fW116· Rooter Hero Plumbing & Air
About this role
ROOTER HERO IS HIRING A SERVICE MANAGER!
Location: Concord, CA (On-site)
Schedule: Full-Time
Employment Type: Permanent / Full-Time
Pay Rate: $75,000 - $85,000 per year
Overview
Rooter Hero is seeking an experienced and driven Service Manager to lead our Concord, CA branch. This position is responsible for overseeing service operations, coaching and developing technicians, managing daily workflows, maintaining operational efficiency, and ensuring profitability targets are achieved.
The ideal candidate has proven experience in the plumbing service industry, strong leadership skills, and the ability to thrive in a fast-paced environment. This role offers the opportunity to directly impact team performance, customer satisfaction, and branch success.
Responsibilities
Leadership & Team Development
- Conduct regular crew meetings with technicians and Channel Leaders.
- Provide ongoing coaching, mentorship, and performance management.
- Conduct one-on-one meetings and administer progressive discipline when necessary.
- Conduct onboarding and training for new hires.
- Foster a positive, accountable, and high-performing work environment.
Operations Management
- Oversee all active jobs and office staff to ensure timely and accurate completion.
- Ensure jobs are properly closed out, preferably within 10 days.
- Maintain company vehicles and equipment to minimize downtime and repair costs.
- Order uniforms and coordinate operational resources for field staff.
- Ensure compliance with all company policies, procedures, and safety standards.
Financial & Strategic Oversight
- Partner with the Regional Vice President to manage daily marketing costs.
- Review monthly financial statements and identify opportunities to reduce costs and improve profitability.
- Meet or exceed monthly revenue targets and KPI goals outlined in the annual bonus program.
- Support strategic initiatives that drive operational growth and efficiency.
Administrative Duties
- Attend management and branch meetings as required.
- Maintain accurate operational records and reporting.
- Collaborate with leadership to improve processes and customer service outcomes.
Must Have
- Minimum 2 years of management experience.
- Proven work experience in the Plumbing Service Industry.
- Ability to thrive in a fast-paced, constantly changing environment.
- Strong communication, leadership, and conflict-resolution skills.
- Valid driver's license.
- Ability to travel to customer homes, branch locations, and corporate offices as needed.
- Physical ability to drive, stand, bend, squat, and perform site visits when required.
Nice to Have
- Experience managing financial P&L statements and budgets.
- Experience in high-volume residential service trades.
- Experience developing training or onboarding programs for field personnel.
- Competitive salary
- Performance-based bonus opportunities
- Leadership development opportunities
- Professional growth and advancement potential
- Supportive and collaborative team environment
- Company vehicle and equipment support (where applicable)
- Ongoing training and development
Frequently Asked Questions
Is the salary disclosed for the Service Manager position at 7kFd1P1qo7VHsXyg1fW116?
The salary for this Service Manager role at 7kFd1P1qo7VHsXyg1fW116 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Manager position at 7kFd1P1qo7VHsXyg1fW116 located?
This Service Manager role at 7kFd1P1qo7VHsXyg1fW116 is based in Concord, California, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Manager role at 7kFd1P1qo7VHsXyg1fW116 full-time or part-time?
This is listed as a Full time position. It is posted as a Service Manager role in the Rooter Hero Plumbing & Air department at 7kFd1P1qo7VHsXyg1fW116.
Which team or department does the Service Manager at 7kFd1P1qo7VHsXyg1fW116 belong to?
This Service Manager position is part of the Rooter Hero Plumbing & Air department at 7kFd1P1qo7VHsXyg1fW116. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Manager position at 7kFd1P1qo7VHsXyg1fW116?
Click the "Apply Now" button on this page. You will be redirected to 7kFd1P1qo7VHsXyg1fW116's official application portal hosted on workable where you can submit your application directly.
When was the Service Manager job at 7kFd1P1qo7VHsXyg1fW116 posted?
This Service Manager position at 7kFd1P1qo7VHsXyg1fW116 was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Manager
7kFd1P1qo7VHsXyg1fW116
You'll be redirected to 7kFd1P1qo7VHsXyg1fW116's official application page on workable.