Customer Service Representative
7kFd1P1qo7VHsXyg1fW116· Guthrie's Ace Hardware
About this role
Guthrie’s Ace Hardware is Hiring a Customer Service Representative!
Location: Nashville, TN
Schedule: Monday – Friday
Employment Type: Full-Time
Pay Range: $17–$20/hour
Work Location: On-Site
Overview
At Guthrie’s Ace Handyman Services, we have proudly served Middle Tennessee since 1951 with one simple promise: bringing helpful to your home. As a Customer Service Representative, you will play a vital role in delivering that promise every day.
You’ll be the first point of contact for customers, helping coordinate appointments, support our craftsmen, and ensure every customer interaction is handled with professionalism and care. This is an excellent opportunity for someone who enjoys organization, communication, and creating positive customer experiences in a fast-paced environment.
Responsibilities
- Serve as the first point of contact for inbound customer calls and inquiries
- Schedule appointments and match customers with the appropriate craftsman
- Coordinate schedules, confirm appointments, and manage daily scheduling changes
- Maintain accurate customer records and job documentation
- Follow up with customers after service completion to ensure satisfaction
- Handle customer concerns and provide timely, solution-oriented support
- Support operational efficiency through strong communication and organization
- Collaborate closely with office staff and field teams to ensure smooth service delivery
Must Have
- 1–3 years of customer service, scheduling, or administrative support experience
- Professional and empathetic phone communication skills
- Strong organizational skills with close attention to detail
- Excellent written and verbal communication abilities
- Proficiency with Google Workspace (Gmail, Calendar, Docs, and Sheets)
- Ability to multitask in a fast-paced work environment
- Availability to work full-time Monday through Friday
- Reliable transportation to the Nashville office
- Willingness to complete a background check
Nice to Have
- Experience in home services, construction, or related industries
- Familiarity with CRM or scheduling software, especially ServiceTitan
- Competitive hourly compensation based on experience
- Health, dental, and vision insurance eligibility after 90 days
- 401(k) with 3% company match after 90 days
- Paid time off beginning at one week and increasing with tenure
- Employee discounts at Guthrie’s Ace Hardware retail locations
- Supportive, team-oriented work environment
- Opportunity to grow within a long-standing, respected local company
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at 7kFd1P1qo7VHsXyg1fW116?
The salary for this Customer Service Representative role at 7kFd1P1qo7VHsXyg1fW116 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at 7kFd1P1qo7VHsXyg1fW116 located?
This Customer Service Representative role at 7kFd1P1qo7VHsXyg1fW116 is based in Nashville, Tennessee, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at 7kFd1P1qo7VHsXyg1fW116 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Guthrie's Ace Hardware department at 7kFd1P1qo7VHsXyg1fW116.
Which team or department does the Customer Service Representative at 7kFd1P1qo7VHsXyg1fW116 belong to?
This Customer Service Representative position is part of the Guthrie's Ace Hardware department at 7kFd1P1qo7VHsXyg1fW116. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at 7kFd1P1qo7VHsXyg1fW116?
Click the "Apply Now" button on this page. You will be redirected to 7kFd1P1qo7VHsXyg1fW116's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at 7kFd1P1qo7VHsXyg1fW116 posted?
This Customer Service Representative position at 7kFd1P1qo7VHsXyg1fW116 was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
7kFd1P1qo7VHsXyg1fW116
You'll be redirected to 7kFd1P1qo7VHsXyg1fW116's official application page on workable.