Service Operations Business Analyst
Uni Systems· International BU
About this role
At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Operations Business Analyst to join our UniQue team in Brussels!
What will you be doing in this role:
- Track, analyze, and report SLA and KPI performance across customers and services.
- Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
- Work closely with account managers to support customer reviews, renewals, and commercial discussions.
- Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
- Maintain accurate service inventories, commercial records, and contract-related data.
- Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
- Support procurement, renewals, and partner compliance requirements.
- Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends.
- Support forecasting, budgeting, and business planning activities.
- Drive process improvements to increase efficiency, reporting accuracy, and commercial governance.
- Act as key liaison between operations, finance, sales, account management, and external partners.
What do you need to succeed in this position?
- Master's degree in Economics, Finance or Engineering with minimum 5 years of experience as a Business Analyst, or similar commercial/operations role.
- Strong experience tracking and reporting SLA / KPI performance across managed services environments.
- Proven experience working with account managers, customers, and internal stakeholders.
- Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance.
- Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals.
- Strong analytical skills using Excel, Power BI, or similar reporting tools.
- Experience with CRM such as ServiceNow, Salesforce, SAP, or similar.
- Experience with international projects is a plus.
- At least 2 from the following certifications: ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum.
- An active NATO Security Clearance is required.
- Very good command of spoken and written English (B2).
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
Frequently Asked Questions
Is the salary disclosed for the Service Operations Business Analyst position at Uni Systems?
The salary for this Service Operations Business Analyst role at Uni Systems is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Operations Business Analyst position at Uni Systems located?
This Service Operations Business Analyst role at Uni Systems is based in The Hague, South Holland, Netherlands. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Operations Business Analyst role at Uni Systems full-time or part-time?
This is listed as a Full time position. It is posted as a Service Operations Business Analyst role in the International BU department at Uni Systems.
Which team or department does the Service Operations Business Analyst at Uni Systems belong to?
This Service Operations Business Analyst position is part of the International BU department at Uni Systems. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Operations Business Analyst position at Uni Systems?
Click the "Apply Now" button on this page. You will be redirected to Uni Systems's official application portal hosted on workable where you can submit your application directly.
When was the Service Operations Business Analyst job at Uni Systems posted?
This Service Operations Business Analyst position at Uni Systems was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Operations Business Analyst
Uni Systems
You'll be redirected to Uni Systems's official application page on workable.