Customer Experience Team Leader
Zipwater· Customer Success
About this role
Are you passionate about leading teams and delivering world-class customer service?
Zip Water is seeking a dynamic Customer Success Team Leader to oversee the daily operations of our Aftersales Team, while supporting the wider Customer Success department.
With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.
As a Team Leader, you will lead the team of advisors providing, feedback, support and maintain high standards of customer service taking into account the needs of both internal and external customers. The role will require a customer focused problem solver with strong communication and leadership skills to drive continuous improvement and team cohesion.
Core Role & Responsibilities:
- Drive a culture of accountability, empathy, and continuous improvement, by fostering a collaborative, motivated, and customer-oriented team culture.
- Lead, coach, and develop a team to meet performance targets and adhere to standards
- Day to day resource planning of the Aftersales team using data to support key KPIs.
- Oversee the Aftersales process, ensuring timely and efficient allocation of resource to meet customer SLAs.
- Champion a customer-first approach across the team and wider Customer Experience Team.
- Using customer feedback to investigate areas of improvement and implement in line company process to improve the customer journey.
- Work collaboratively with other Team Leaders within our Customer Experience Team to optimise workflows and resource allocation.
- Build good working relationships with all colleagues based on trust and respect to ensure we can deliver for the customer.
- Conduct regular team meetings, one-to-ones, and performance reviews
- Establish KPIs to accurately Aftersales performance
- Report on teams performance, highlighting successes and addressing areas for improvement.
- Able to communicate effectively with different individuals within the business whether this is in person, via phone or email
- Proven track record in leading high performance Customer Experience teams
- Great leadership & problem solving skills
- The ability to help deliver exceptional customer service & operational efficiency
- The desire and passion to drive continuous improvement and innovation
- 25 days annual leave + bank holidays
- Company Sick Pay
- We offer a professional collaborative environment that is relaxed and focused
- Full training and continuous support with your team
- Free onsite parking
- Cycle to Work scheme available
- A market leading company pension
- Holiday purchase scheme
- Life assurance
- Employee rewards and discounts through Perks at Work
- Option to join Health Care Cash Plan
- 24/7 365-day access to Employee Assistance Programme
- Well-being programs – including discounted gym membership
- Access to on-going learning and development with our online learning platform
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Team Leader position at Zipwater?
The salary for this Customer Experience Team Leader role at Zipwater is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Team Leader position at Zipwater located?
This Customer Experience Team Leader role at Zipwater is based in Dereham, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Team Leader role at Zipwater full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Team Leader role in the Customer Success department at Zipwater.
Which team or department does the Customer Experience Team Leader at Zipwater belong to?
This Customer Experience Team Leader position is part of the Customer Success department at Zipwater. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Team Leader position at Zipwater?
Click the "Apply Now" button on this page. You will be redirected to Zipwater's official application portal hosted on workable where you can submit your application directly.
When was the Customer Experience Team Leader job at Zipwater posted?
This Customer Experience Team Leader position at Zipwater was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Team Leader
Zipwater
You'll be redirected to Zipwater's official application page on workable.