Patient Care Representative

theurgentcare· PCR
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📍 New Orleans, Louisiana, United StatesFull Time

About this role

Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level.


Patient Care Representative Duties and Responsibilities:

  • Greet patients in a friendly and professional manner
  • Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling
  • Schedule patient check-in times for all locations
  • Verify patient insurance data and collect payments when necessary
  • Maintain patient records and ensure accurate data entry
  • Communicate effectively with patients, providers, and other healthcare professionals
  • Provide support to clinical staff as needed
  • Triage patients
  • Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information
  • Maintain a clean and organized work environment, including patient waiting areas and exam rooms
  • Adhere to all HIPAA and patient privacy regulations
  • Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices


Patient Care Representative Requirements:

  • High School Diploma or Equivalent
  • Pass periodic testing triaging patients (ex. taking blood pressure)
  • Possess a strong desire to help others
  • Compassionate and sensitive to patients' needs and concerns
  • BLS certified within 90 days of employment
  • Bilingual in Spanish and English a PLUS*
  • Open and flexible availability (with a minimum of 20-30 hours per week)
  • Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace)


We will train you on everything you need to know but we will prioritize candidates who have:

  • Medical Assistant Certificate or Associates degree in related field
  • Minimum 2 years customer service experience
  • Previous experience in medical environment, EMR systems, working with patients
  • Ability to work in a fast-paced, high-patient volume environment



    Benefits:

    • Health Insurance (BCBS)
    • Dental Insurance (BCBS)
    • Vision Insurance (BCBS)
    • Retirement 401k
    • Life Insurance
    • Short/Long term disability
    • Medical stipend at clinic (includes family after 90 days)
    • Holiday Pay


    Job Types: Full-time, Part-time

    Frequently Asked Questions

    Is the salary disclosed for the Patient Care Representative position at theurgentcare?
    The salary for this Patient Care Representative role at theurgentcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Patient Care Representative position at theurgentcare located?
    This Patient Care Representative role at theurgentcare is based in New Orleans, Louisiana, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Patient Care Representative role at theurgentcare full-time or part-time?
    This is listed as a Full Time position. It is posted as a Patient Care Representative role in the PCR department at theurgentcare.
    Which team or department does the Patient Care Representative at theurgentcare belong to?
    This Patient Care Representative position is part of the PCR department at theurgentcare. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Patient Care Representative position at theurgentcare?
    Click the "Apply Now" button on this page. You will be redirected to theurgentcare's official application portal hosted on bamboohr where you can submit your application directly.
    When was the Patient Care Representative job at theurgentcare posted?
    This Patient Care Representative position at theurgentcare was posted on Jul 9, 2025. Apply as soon as possible — early applications are often reviewed first.
    Patient Care Representative
    theurgentcare
    Apply for this role ↗

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