Electronic Health Records (EHR) Manager

The University of Pikeville seeks a knowledgeable and detail-oriented Electronic Health Records (EHR) Manager to oversee the administration, optimization, and compliance of the electronic health record system within the Tanner College of Dental Medicine. This position is responsible for ensuring the integrity, security, and efficient use of clinical data systems to support patient care, student education, and institutional reporting. The EHR Manager works collaboratively with clinical faculty, staff, students, and IT personnel to maintain system functionality and enhance user experience.

Responsibilities:

• Manage and maintain the electronic health record system, including configuration, updates, and user access.
• Ensure compliance with all applicable regulations and standards related to patient health information, including HIPAA.
• Serve as the primary point of contact for day-to-day EHR troubleshooting, triaging issues across client workstations, web servers, and database environments before escalating to IT or the vendor.
• Coordinate axiUm software updates and LiveUpdater deployments, verifying system requirements compliance prior to upgrades.
• Troubleshoot and resolve common issues with axiUm client software on Windows workstations, including connectivity to Oracle database servers, application launch failures, and peripheral hardware (signature pads, barcode scanners, card readers, tablets, and printers).Oversee data integrity, security protocols, and backup procedures for clinical systems.
• Provide training and ongoing support to faculty, staff, and students on EHR system use and best practices.
• Collaborate with Information Technology to troubleshoot system issues and implement upgrades or enhancements.
• Develop and maintain documentation, policies, and procedures related to EHR use and data governance.
• Monitor system performance and generate reports to support clinical operations, accreditation, and institutional decision-making.
• Assist with the integration of EHR systems with other academic and clinical technologies.
• Support clinical workflow optimization and identify opportunities for process improvement.
• Participate in accreditation activities and audits requiring clinical data and documentation.
• Maintain confidentiality and security of patient and institutional data.
• Perform other duties as assigned.

Requirements:

• Bachelor’s degree in Health Information Management, Health Informatics, Information Technology, or related field required; Master’s degree preferred.
• Minimum of 3–5 years of experience managing electronic health records systems, preferably in a dental, medical, or academic healthcare setting.
• Knowledge of healthcare data privacy regulations (e.g., HIPAA).
• Experience with EHR systems implementation, maintenance, and training.
• Demonstrated ability to troubleshoot EHR client and server issues independently, including application errors, network connectivity problems, and hardware peripherals.
• Working knowledge of Oracle database environments sufficient to communicate effectively with database administrators and interpret basic connectivity or schema issues.
  
• Strong technical, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills.

Knowledge, Skills, and Abilities:

• Knowledge of electronic health record systems and healthcare informatics principles.
• Understanding of clinical workflows in a dental or healthcare setting.
• Ability to analyze data and generate meaningful reports.
• Strong attention to detail and commitment to data accuracy and security.
• Ability to train and support diverse users, including faculty, staff, and students.
• Ability to manage multiple projects and adapt to evolving technology needs.
• Ability to diagnose and resolve EHR system issues across the full technology stack — from client workstations and peripherals to web servers and database connectivity — with appropriate escalation to IT or vendor support.
• Familiarity with dental EHR-specific hardware (signature pads, barcode scanners, swipe/tap card readers) and their integration with clinical software.

Application review will begin immediately and will continue until the position is filled. Applications received on or before 06/01/2026 will be given priority consideration.

Important Notes: Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials.

The University of Pikeville is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history.

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.

For more information about the University of Pikeville, please visit http://www.upike.edu. In addition to the application, interested applicants are requested to attach to their application a letter of interest, current resume, and contact information for three to five professional references.