Clinical Operations Manager

The University of Pikeville seeks an experienced and collaborative Clinical Manager to oversee daily clinical operations within the Tanner College of Dental Medicine. This position is responsible for ensuring efficient clinic flow, high-quality patient care, and a supportive learning environment for students. The Clinical Manager works closely with faculty, staff, and administration to align clinical operations with educational objectives, regulatory standards, and institutional goals.

Responsibilities:

• Oversee daily operations of the dental clinics to ensure efficient patient flow and effective use of clinical resources.
• Supervise clinical support staff and coordinate staffing schedules to meet operational needs.
• Collaborate with faculty to support student clinical education and ensure appropriate patient assignments and case progression.
• Monitor clinic productivity, including patient visits, treatment completion, and operational efficiency.
• Ensure compliance with infection control, safety standards, and regulatory requirements.
• Oversee patient scheduling processes and optimize appointment utilization.
• Address patient concerns and support resolution of service-related issues.
• Coordinate with the Clinical Care Coordinator and other team members to ensure continuity of care.
• Assist in the implementation of policies, procedures, and quality improvement initiatives.

• Support accreditation activities and ensure adherence to required clinical standards.
• Collaborate with finance and billing teams to support accurate documentation and revenue cycle processes.
• Maintain clinical records and reporting systems in coordination with electronic health record processes.
• Assist with onboarding and training of clinical staff.
• Participate in strategic planning related to clinic growth and operational improvement.
• Perform other duties as assigned.

 Requirements:

• Bachelor’s degree in healthcare administration, business administration, public health, health sciences, dental hygiene, or a related field required. Master’s degree preferred.
• Minimum of five years of progressive leadership experience in healthcare or dental operations management, preferably in an academic, hospital, or large group practice setting.
• Demonstrated experience supervising clinical staff, managing workflow operations, scheduling systems, patient services, and clinic efficiency initiatives.
• Strong knowledge of regulatory compliance standards, including infection control, patient privacy, workplace safety, and quality assurance requirements.
• Experience with electronic health record and practice management systems required; familiarity with dental software platforms such as axiUm® or comparable systems preferred.
• Excellent organizational, analytical, problem-solving, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced clinical and academic environment while maintaining a high standard of professionalism and service.

Preferred Qualifications:

• Dental specific background strongly preferred, including experience as a dental hygienist, dental assistant, dental office manager, dentist, or other dental healthcare professional.
• Prior experience in a predoctoral dental education program, academic health center, or teaching clinic preferred.
• Knowledge of accreditation standards and processes relevant to dental education, including Commission on Dental Accreditation requirements.
• Experience supporting student clinical progression, competency tracking, patient assignment systems, or educational clinic operations preferred.
• Demonstrated success in implementing operational improvements, quality initiatives, and cross functional collaboration within complex healthcare organizations.

Knowledge, Skills, and Abilities:

• Knowledge of clinical operations and patient care delivery.

• Ability to manage staff and coordinate multiple operational priorities.

• Strong problem-solving and decision-making skills.
• Understanding of infection control, safety, and regulatory requirements.
• Ability to collaborate effectively with faculty, staff, and students.
• Strong interpersonal and communication skills.

• Ability to analyze operational data and support performance improvement.
• Commitment to maintaining a high standard of patient care and educational support.

Application review will begin immediately and will continue until the position is filled. Applications received on or before 06/01/2026 will be given priority consideration.

Important Notes: Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials.

The University of Pikeville is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history.

The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.

For more information about the University of Pikeville, please visit http://www.upike.edu. In addition to the application, interested applicants are requested to attach to their application a letter of interest, current resume, and contact information for three to five professional references.