Merchant & Customer Support Executive - Prepit

Dsquares· Commercial
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📍 6th of October City, Giza Governorate, EgyptFull time

About this role

A New Chapter: Dsquares X Prepit

We’re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit’s innovation and agility with Dsquares’ expertise and scale to build even stronger, more impactful loyalty and engagement solutions.

About Prepit:

Prepit aims to bridge the gap between restaurants & their diners, building lasting relationships using technology enabled solutions. Through a loyalty engine and a gamified online ordering experience, Prepit enables restaurants to collect critical diner data, identify trends in customer behavior, and directly communicate with diners to generate recurring business.
Our People is our Brand
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact—you'll fit right in.

About The Role:
The Merchant & Customer Support Executive will serve as the primary point of contact for merchant branches and end users, handling daily inquiries, requests, reviews, and operational issues. The role requires strong communication, problem solving, and coordination skills to ensure timely issue resolution and high satisfaction levels.

Key Duties & Responsibilities:

• Act as the main point of contact for merchant branches regarding operational requests, inquiries, and issues.
• Handle and follow up on merchant support tickets and service requests.
• Investigate and resolve merchant related issues while ensuring compliance with service level agreements (SLAs).
• Monitor and manage customer reviews, feedback, and complaints received through the Prepit platform and other channels.
• Respond professionally to merchant and customer inquiries in a timely manner.
• Coordinate with Operations, Product, Technical,  and other internal teams to resolve issues efficiently.
• Escalate critical cases and follow up until full resolution.
• Maintain accurate records of all communications, requests, and issue resolutions.
• Support merchant onboarding, training, and platform adoption when required.
• Prepare regular reports on support performance, issue trends, customer feedback, and merchant satisfaction.
• Contribute to delivering a seamless experience for both merchants and end users.

  • Required Experience :
    • 1–3 years of experience in Customer Support, Merchant Support, Operations, Customer Success, or a related field.
    • Experience in technology, SaaS, loyalty programs, or marketplace businesses is a plus.
  • Required Skills :
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and analytical abilities.
    • Customer-focused mindset.
    • Ability to manage multiple priorities in a fast-paced environment.
    • Strong follow up and coordination skills.
    • Proficiency in Microsoft Office particularly Excel.
    • Experience using ticketing, and support system Priorities

• Experience in F&B or tech is a plus

  • Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
  • Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
  • Continuous Development: Expand your horizons through our commitment to learning and development opportunities.

Frequently Asked Questions

Is the salary disclosed for the Merchant & Customer Support Executive - Prepit position at Dsquares?
The salary for this Merchant & Customer Support Executive - Prepit role at Dsquares is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Merchant & Customer Support Executive - Prepit position at Dsquares located?
This Merchant & Customer Support Executive - Prepit role at Dsquares is based in 6th of October City, Giza Governorate, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Merchant & Customer Support Executive - Prepit role at Dsquares full-time or part-time?
This is listed as a Full time position. It is posted as a Merchant & Customer Support Executive - Prepit role in the Commercial department at Dsquares.
Which team or department does the Merchant & Customer Support Executive - Prepit at Dsquares belong to?
This Merchant & Customer Support Executive - Prepit position is part of the Commercial department at Dsquares. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Merchant & Customer Support Executive - Prepit position at Dsquares?
Click the "Apply Now" button on this page. You will be redirected to Dsquares's official application portal hosted on workable where you can submit your application directly.
When was the Merchant & Customer Support Executive - Prepit job at Dsquares posted?
This Merchant & Customer Support Executive - Prepit position at Dsquares was posted on Jun 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Merchant & Customer Support Executive - Prepit
Dsquares
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