Business Analyst - Demand Management

We are seeking a Business Analyst to join an established Demand Management Managed Service engagement at one of our clients. This role sits at the operational core of the demand lifecycle — tracking, documenting, and coordinating requests from intake through closure while enabling smooth delivery across the client's technology organization. The BA works closely with Demand Managers and Associate Demand Managers and serves as a detail-oriented execution partner across stakeholder and service owner teams. 

Location: 100% Remote. Able to work effectively in Central Standard Time hours.

About us:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Key Responsibilities: 

• Manage intake requests across systems of record (SharePoint, ServiceNow SIM) from initiation through closure, ensuring data accuracy and consistent tool usage.

• Act as a detail-oriented liaison supporting the definition of demand scope and managing interactions with customers and service owners. 

• Maintain planning logs, demand requirements documentation, action item tracking, and approval records 

• Identify risks, develop mitigation strategies, and escalate to Demand Managers per defined protocols 

• Facilitate weekly demand review calls and support operational activities, including cost center setup and tool transitions (e.g., SharePoint to ServiceNow SIM) 

• Support automation initiatives and contribute to annual planning cycles as the demand management capability continues to mature.

Must-Have Qualifications:

• 2–4+ years of experience in a Business Analyst, operations coordinator, or demand/project support role. 

• Hands-on experience with ServiceNow (SIM module preferred) and SharePoint. 

• Strong documentation skills — able to produce clear requirements docs, action logs, and status reports. 

• Experience facilitating recurring stakeholder meetings and managing follow-ups. 

• Comfortable working within a structured, governance-driven service delivery environment. 

• Fluent in English (written and spoken); strong communication skills with both technical and business audiences. 

Nice-to-Have: 

• Exposure to demand management, IT portfolio management, or ITSM environments. 

• Experience supporting a managed services engagement or working within a large enterprise (financial services or insurance industry a plus). 

• Familiarity with process improvement or automation initiatives. 

• CBAP, PMI-PBA, or similar BA certification.

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).