Retail Office Associate

5gBSNm3e5rfw3NdmPo8PE2· Stores
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📍 Chesapeake, Virginia, United StatesFull time

About this role

About the Role

As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management.

OUR STORY

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture/Outlet, serving customers right here in Southeastern Virginia and has been recognized as the #1 Ashley Stores licensee. In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

Qualifications:

  • Previous experience in customer service (retail or call center preferred)
  • Strong phone etiquette and active listening skills
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Ability to multi-task, stay organized, and work with urgency
  • Confident problem-solving and interpersonal communication skills
  • A high school diploma or GED

Responsibilities:

  • Greet and assist guests in a professional, welcoming manner
  • Open and manage new guest accounts; explain products and services
  • Process customer transactions in person and over the phone
  • Follow up with customers regarding their financed accounts
  • Resolve concerns, answer questions, and direct inquiries appropriately
  • Maintain accurate customer records and process payments
  • Collaborate with team members to ensure customer satisfaction

You're a great fit if you:

  • Thrive in a fast-paced, people-centered environment
  • Enjoy helping others and resolving challenges
  • Take initiative and have a desire to grow
  • Work well independently and as part of a team

  • Medical
  • Dental
  • Vision
  • Life
  • Short term & Long term Disability
  • PTO & Sick Days
  • Employee Discount
  • Employee Assistance Program
  • 401k

Frequently Asked Questions

Is the salary disclosed for the Retail Office Associate position at 5gBSNm3e5rfw3NdmPo8PE2?
The salary for this Retail Office Associate role at 5gBSNm3e5rfw3NdmPo8PE2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Retail Office Associate position at 5gBSNm3e5rfw3NdmPo8PE2 located?
This Retail Office Associate role at 5gBSNm3e5rfw3NdmPo8PE2 is based in Chesapeake, Virginia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Retail Office Associate role at 5gBSNm3e5rfw3NdmPo8PE2 full-time or part-time?
This is listed as a Full time position. It is posted as a Retail Office Associate role in the Stores department at 5gBSNm3e5rfw3NdmPo8PE2.
Which team or department does the Retail Office Associate at 5gBSNm3e5rfw3NdmPo8PE2 belong to?
This Retail Office Associate position is part of the Stores department at 5gBSNm3e5rfw3NdmPo8PE2. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Retail Office Associate position at 5gBSNm3e5rfw3NdmPo8PE2?
Click the "Apply Now" button on this page. You will be redirected to 5gBSNm3e5rfw3NdmPo8PE2's official application portal hosted on workable where you can submit your application directly.
When was the Retail Office Associate job at 5gBSNm3e5rfw3NdmPo8PE2 posted?
This Retail Office Associate position at 5gBSNm3e5rfw3NdmPo8PE2 was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Retail Office Associate
5gBSNm3e5rfw3NdmPo8PE2
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