Manager, SAP Application Operations
tk4V8ANoyWMw9Js529uotH· Qiddiya Technology
About this role
Qiddiya Investment Company is on the lookout for a proactive and experienced Manager for our SAP Application Operations team. This key position will have a significant impact on the efficiency and effectiveness of our SAP applications, ensuring that they support our strategic vision and operational goals.
Manages day-to-day SAP operations, ensuring smooth support, issue resolution, change execution, and end-user service quality. Works under the direction of the management to execute the SAP operations strategy.
Key Responsibilities
- Daily SAP Support & Operations Execution: - Manage L1–L3 operational support across assigned SAP modules. Drive issue resolution, troubleshooting, and coordination with different teams. Review SAP application performance, batch jobs, and integration queues.
- Incident, Request & Problem Management: - Handle incidents, service requests, and root-cause analysis. Escalate high-impact issues to the management with recommended actions. Ensure SLAs and ITSM processes are followed.
- Change & Configuration Management: - Execute change requests, validate functional configurations, and support testing. Prepare UAT, verify change quality, and coordinate transport movements.
- Operational Readiness Support: - Support release cycles, regression testing, cutover tasks, and environment readiness. Maintain documentation, knowledge base articles, and runbooks with the help of all team members.
- Stakeholder Communication: - Engage with business users on issues, changes, and UAT support. Provide weekly operations reports to the management.
- Vendor Coordination: - Follow up with Support and software vendors on tickets and escalations and track vendor actions
- Team Leadership: - Supervise SAP support team reporting to him. Allocate workload and ensure documentation quality.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 7+ years of experience managing SAP application operations or similar roles.
- Proficient in SAP modules and tools, with a solid understanding of integration and functionality.
- Demonstrated experience in managing application support and service delivery.
- Strong analytical, troubleshooting, and problem-solving skills.
- Exceptional communication skills, with an ability to work collaboratively across teams.
- Experience in performance optimization and system monitoring is desirable.
- Relevant SAP certifications are a plus.
Comprehensive benefits package
Frequently Asked Questions
Is the salary disclosed for the Manager, SAP Application Operations position at tk4V8ANoyWMw9Js529uotH?
The salary for this Manager, SAP Application Operations role at tk4V8ANoyWMw9Js529uotH is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, SAP Application Operations position at tk4V8ANoyWMw9Js529uotH located?
This Manager, SAP Application Operations role at tk4V8ANoyWMw9Js529uotH is based in Riyadh, Riyadh Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Manager, SAP Application Operations at tk4V8ANoyWMw9Js529uotH belong to?
This Manager, SAP Application Operations position is part of the Qiddiya Technology department at tk4V8ANoyWMw9Js529uotH. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, SAP Application Operations position at tk4V8ANoyWMw9Js529uotH?
Click the "Apply Now" button on this page. You will be redirected to tk4V8ANoyWMw9Js529uotH's official application portal hosted on workable where you can submit your application directly.
When was the Manager, SAP Application Operations job at tk4V8ANoyWMw9Js529uotH posted?
This Manager, SAP Application Operations position at tk4V8ANoyWMw9Js529uotH was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, SAP Application Operations
tk4V8ANoyWMw9Js529uotH
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