Associate Director - UX/CX Design
tk4V8ANoyWMw9Js529uotH· Qiddiya Technology
About this role
The UX / CX Lead owns the customer and guest experience design strategy across Qiddiya’s digital products. This role ensures seamless, high‑quality journeys that enable conversion, adoption and guest satisfaction from initial planning through in‑destination engagement.
The role enables continuous experience improvement through user research, testing and measurable UX performance, shaping product direction in partnership with Product, Delivery, and Engineering teams.
Key Responsibilities
- Define and maintain the UX/CX strategy and design principles aligned to business and guest KPIs.
- Lead UX research, testing, insights analysis and journey mapping across digital products.
- Develop and scale a shared Design System to accelerate delivery alignment and consistency.
- Translate commercial and operational requirements into actionable design decisions and prototypes.
- Collaborate with Product Managers to influence roadmap prioritization based on guest insight.
- Partner with Engineering to assure seamless implementation of design and accessibility standards.
- Design and run usability testing and experimentation programs to validate and optimize UI/UX.
- Facilitate workshops to support collaborative understanding of user needs and experience gaps.
- Coach and mentor design talent to elevate capability maturity and craft excellence.
- Lead performance tracking of UX metrics and continuous optimization of digital experience.
- +10 years UX/CX design leadership experience in consumer digital environments.
- Portfolio demonstrating transformation of complex omni‑channel experiences.
- Strong knowledge of usability testing, data‑driven design and accessibility standards.
- Proficiency in design and prototyping tools such as Figma.
- Commercial awareness with proven ability to influence roadmap direction and KPIs.
- Strong communication and collaboration with cross‑functional delivery teams.
Offering a comprehensive compensation and benefits package.
Frequently Asked Questions
Is the salary disclosed for the Associate Director - UX/CX Design position at tk4V8ANoyWMw9Js529uotH?
The salary for this Associate Director - UX/CX Design role at tk4V8ANoyWMw9Js529uotH is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Director - UX/CX Design position at tk4V8ANoyWMw9Js529uotH located?
This Associate Director - UX/CX Design role at tk4V8ANoyWMw9Js529uotH is based in Riyadh, Riyadh Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Associate Director - UX/CX Design at tk4V8ANoyWMw9Js529uotH belong to?
This Associate Director - UX/CX Design position is part of the Qiddiya Technology department at tk4V8ANoyWMw9Js529uotH. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Director - UX/CX Design position at tk4V8ANoyWMw9Js529uotH?
Click the "Apply Now" button on this page. You will be redirected to tk4V8ANoyWMw9Js529uotH's official application portal hosted on workable where you can submit your application directly.
When was the Associate Director - UX/CX Design job at tk4V8ANoyWMw9Js529uotH posted?
This Associate Director - UX/CX Design position at tk4V8ANoyWMw9Js529uotH was posted on Jan 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Director - UX/CX Design
tk4V8ANoyWMw9Js529uotH
You'll be redirected to tk4V8ANoyWMw9Js529uotH's official application page on workable.