Operations Support Specialist

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With more than 22 years of experience providing top-tier logistics solutions, Charger Logistics has grown into a world-class transportation provider and continues to expand.

We are looking for dynamic individuals with a passion for helping others to join our Dispatch team. We are an entrepreneurial-minded company that values and supports individual ideas and strategies.

Responsibilities:

• Recording and verification of movements in accordance with applicable regulations based on location and reason.
• Clarifying payment-related questions and resolving discrepancies.
• Recording and escalating mechanical failures, pending documentation, and operational records. Documentation of client incidents (e.g., no access, lack of personal protective equipment, etc.).
• Handling calls in AWS, messages on the internal platform, and WhatsApp.
• Tracking POD/BOL to ensure complete documentation.
• Verifying operator availability. Preparing operator checklists. Calling operators returning from rest to confirm availability. Updating ETAs in the system.
• Recording and closing “payment” events during weekends. Managing expenses related to pensions.
• Ensuring new operators have access to the application and assigned unit.
• Following up on advance requests and personal matters from operators.
• Monitoring and tracking operator bonuses.

• More than 2 years of experience in sales and account management in the transportation and logistics sector is preferred.
• University or technical degree in Logistics, Business Administration, or a related field.
• Previous experience in analyst and/or logistics roles is an advantage.
• Ability to understand business processes using technology and conceptualize creative solutions for implementation.
• Strong verbal, written, and presentation communication skills, as well as interpersonal and client relationship skills.
• Ability to work independently with minimal supervision, as well as part of a team.
• English is preferred.

• Professional growth opportunities.
• Competitive compensation package.
• Performance-based bonuses.

“In Charger Logistics, we promote equal opportunities for every candidate and employee. We consider all qualified applicants without distinction of race, color, religion, sex, nationality, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide space to learn, grow, and develop professionally. We are an entrepreneurial-minded organization where you will have the opportunity to develop your own strategies. If this sounds like what you are looking for, we could be the right place for you.

We inform you that the information provided during this application process is confidential and is intended exclusively for Charger Logistics’ specialized Talent and Recruitment team. We also confirm that contact is made only through official Charger Logistics channels and is completely free of charge.”