Customer Experience Associate

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team.

Schedule Availability:
Afternoon Shift: Monday through Friday 3pm to 11pm, alternating weekends

Responsibilities:

• Build expert and dynamic knowledge of company products and services.
• Build rapport with customers by engaging with them in an inviting, friendly and professional manner to build a lasting relationship.
• Provide track and trace updates for the shipments.
• Continually update customers as to the status of each order as required and solve customer specific freight issues.
• Entering, updating and processing customer orders on various interfaces.
• Ensure and confirm pickup and delivery appointments for drivers.
• Coordinating with other departments to clear customs paperwork.
• Follow established procedures for processing bills.
• Perform duties assigned by the Customer Service Manager.

• College diploma or University Degree.
• Previous logistics or customer service experience is an asset.
• Ability to solve problems and alleviate conflicts or escalate tactfully.
• Strong time management with an ability to prioritize and multitask.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.
• Fluency in English is a must.

• Competitive Salary
• Career Growth

"In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”