Monitoring & Escalation Specialist

Charger Logistics is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing innovative logistics solutions, Charger Logistics has grown into a leading transportation provider and continues to expand.

We invest in our employees by providing opportunities to learn, grow, and advance within the company. We are an entrepreneurial organization that values innovation, initiative, and collaboration. As we continue to grow, we are looking to add a motivated individual to our team.

Schedule Availability

Morning Shift: Sunday – Thursday, 6:00 AM – 3:00 PM (alternating Fridays)

Responsibilities:

• Coordinate and dispatch drivers for pickups and deliveries while optimizing routes and ensuring on-time performance.
• Monitor shipment progress, driver activity, and operational updates using internal systems and tracking tools.
• Communicate with drivers, customers, and internal teams to provide updates and resolve issues efficiently.
• Maintain accurate shipment data and update load information in internal systems and customer portals.
• Adjust routes and plans based on operational needs, traffic conditions, and business priorities.
• Monitor operations in real-time to identify and escalate any irregularities, incidents, or risks.
• Support incident reporting and collaborate with internal teams to address operational or safety-related concerns.
• Ensure compliance with company procedures, safety standards, and workplace policies.
• Contribute to continuous improvement by identifying opportunities to enhance efficiency and service quality.

• College diploma or University Degree.
• Experience in dispatch, logistics, or operations preferred
• Strong multitasking and problem-solving skills in a fast-paced environment
• Comfortable using tracking systems, communication tools, and operational software
• High attention to detail and ability to remain calm under pressure

• Competitive Salary
• Career Growth
  
  
  
  "In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.
  
  We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you'll be given support and room to develop your own strategies. If this sounds like what you're looking for, then we might be the place for you.
  
  We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”