IT Service Desk Analyst
uBLbLticQ1T2pGzVbXvnAu· Information Technology
About this role
We are looking for Service Desk Analyst with 2 to 5 years of experience.
Required Skills:
on call support/customer support, ITSM tool, incidents management, ticketting and troubleshooting
Job Responsibilities
- Answers and responds to inbound calls \chat\email from end-users regarding issues
- Creates and documents all support calls from the user community into the service desk tracking software (ITSM tool)
- Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
- Analyzes and resolves all application software or hardware incidents and requests from end-users
- Ensures to log and tracks incidents and requests from identification through resolution stages
- Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
- Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact
- Ensures accurate and necessary information is obtained by utilizing Remedy Templates when available
- Responsible for providing on-call support as needed
- Flexible for 24/7 support when required
- Establishes and develops relationships with other IT&S teams through frequent constructive communication
- Responsible for identifying shortcomings for implementing process improvements
- Complies with and supports IT&S standards, policies, and procedures
- Logs incidents and requests into appropriate product categorization
- Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users
- Handles customers’ issues or requests with a professional attitude
Good-to-Have
- Strong technical knowledge of information technology systems and infrastructure
- Understanding of risk management, mitigation, and incident response frameworks
- Providing technical diagnosis and solutions to users, either over the phone or via email
- Collaborating with technical support teams to provide an efficient resolution to technical issues
- Ensuring that users receive appropriate feedback and support throughout the resolution process
- Ability to stay calm under pressure and make sound decisions in crisis situations
Frequently Asked Questions
Is the salary disclosed for the IT Service Desk Analyst position at uBLbLticQ1T2pGzVbXvnAu?
The salary for this IT Service Desk Analyst role at uBLbLticQ1T2pGzVbXvnAu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Desk Analyst position at uBLbLticQ1T2pGzVbXvnAu located?
This IT Service Desk Analyst role at uBLbLticQ1T2pGzVbXvnAu is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Desk Analyst role at uBLbLticQ1T2pGzVbXvnAu full-time or part-time?
This is listed as a Contract position. It is posted as a IT Service Desk Analyst role in the Information Technology department at uBLbLticQ1T2pGzVbXvnAu.
Which team or department does the IT Service Desk Analyst at uBLbLticQ1T2pGzVbXvnAu belong to?
This IT Service Desk Analyst position is part of the Information Technology department at uBLbLticQ1T2pGzVbXvnAu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Desk Analyst position at uBLbLticQ1T2pGzVbXvnAu?
Click the "Apply Now" button on this page. You will be redirected to uBLbLticQ1T2pGzVbXvnAu's official application portal hosted on workable where you can submit your application directly.
When was the IT Service Desk Analyst job at uBLbLticQ1T2pGzVbXvnAu posted?
This IT Service Desk Analyst position at uBLbLticQ1T2pGzVbXvnAu was posted on Mar 9, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Desk Analyst
uBLbLticQ1T2pGzVbXvnAu
You'll be redirected to uBLbLticQ1T2pGzVbXvnAu's official application page on workable.