L2 Support Engineer

uBLbLticQ1T2pGzVbXvnAu· Information Technology
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📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaContract

About this role

Experience: 3–6 Years

Location: Malaysia

Budget: Up to 5.5K RM

Employment Type: 2-Year Contract

Job Description

We are looking for an experienced L2 Support Engineer with strong database support knowledge and hands-on experience in Linux and Unix shell scripting. The candidate will be responsible for monitoring, troubleshooting, and supporting production systems and database environments.

Key Responsibilities

Provide Level 2 production support for database and application environments.

Monitor system performance, job failures, alerts, and incident tickets.

Troubleshoot database-related issues and perform root cause analysis.

Work on Linux/Unix servers for log analysis, file handling, and process monitoring.

Develop and maintain shell scripts for automation and operational tasks.

Support batch jobs, scheduling, and data validation activities.

Coordinate with development, infrastructure, and application teams for issue resolution.

Perform incident management, problem management, and change support activities.

Ensure SLA compliance and timely resolution of production issues.

Prepare support documentation, SOPs, and status reports.

Required Skills

3–6 years of experience in L2/Application/Production Support.

Strong knowledge of Linux and Unix commands.

Hands-on experience in Shell Scripting.

Good knowledge of SQL and database troubleshooting.

Experience in monitoring logs, server issues, and batch job failures.

Understanding of incident and ticket management tools.

Ability to analyze and resolve production support issues independently.

Good communication and coordination skills.

Frequently Asked Questions

Is the salary disclosed for the L2 Support Engineer position at uBLbLticQ1T2pGzVbXvnAu?
The salary for this L2 Support Engineer role at uBLbLticQ1T2pGzVbXvnAu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the L2 Support Engineer position at uBLbLticQ1T2pGzVbXvnAu located?
This L2 Support Engineer role at uBLbLticQ1T2pGzVbXvnAu is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the L2 Support Engineer role at uBLbLticQ1T2pGzVbXvnAu full-time or part-time?
This is listed as a Contract position. It is posted as a L2 Support Engineer role in the Information Technology department at uBLbLticQ1T2pGzVbXvnAu.
Which team or department does the L2 Support Engineer at uBLbLticQ1T2pGzVbXvnAu belong to?
This L2 Support Engineer position is part of the Information Technology department at uBLbLticQ1T2pGzVbXvnAu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the L2 Support Engineer position at uBLbLticQ1T2pGzVbXvnAu?
Click the "Apply Now" button on this page. You will be redirected to uBLbLticQ1T2pGzVbXvnAu's official application portal hosted on workable where you can submit your application directly.
When was the L2 Support Engineer job at uBLbLticQ1T2pGzVbXvnAu posted?
This L2 Support Engineer position at uBLbLticQ1T2pGzVbXvnAu was posted on May 12, 2026. Apply as soon as possible — early applications are often reviewed first.
L2 Support Engineer
uBLbLticQ1T2pGzVbXvnAu
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