Systems Administrator
About this role
Job Title: Systems Administrator
Location: Herndon, VA (Hybrid: 3 days/week onsite: Tuesday, Wednesday, Thursday)
Type: 6+ months Contract
Rate: $Open /hr.
Job Description:
The ideal candidate is a reliable, hands-on Microsoft 365 administrator with strong troubleshooting skills, experience managing daily operational tickets, and the ability to maintain service excellence during a high-priority compliance initiative. A collaborative team player who can quickly adapt to existing processes and provide consistent support is essential.
Key Responsibilities:
• Provide day-to-day technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and the M365 Admin Center.
• Manage and resolve operational tickets related to user access, mailbox issues, file sharing, Teams functionality, and general M365 platform support.
• Monitor system health and service status using the M365 Admin Center, Security & Compliance dashboards, and other monitoring tools.
• Assist with user provisioning, license assignments, and basic identity and access management tasks.
• Support implementation and maintenance of security and compliance policies, including Conditional Access, DLP, Sensitivity Labels, and Defender for Office 365.
• Collaborate with IT, Security, and business stakeholders to ensure continuity of Microsoft 365 services during a critical compliance initiative.
• Document support activities, configurations, and troubleshooting steps to maintain knowledge base and operational continuity.
• Escalate complex or unresolved issues to senior administrators or vendors as needed.
• Provide end-user guidance and basic training on Microsoft 365 capabilities to promote productivity and adoption.
• Assist with routine maintenance tasks, system updates, and minor configuration changes as directed.
Qualifications:
• Bachelor’s Degree in Computer Science, MIS, or related field (or equivalent professional experience).
• 5–7+ years of hands-on administration experience with Microsoft 365 in an enterprise setting.
• Strong troubleshooting skills with Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.
• Experience managing daily operational tickets and providing end-user support.
• Familiarity with security and compliance features within Microsoft 365.
• PowerShell scripting experience and familiarity with Graph API preferred.
• Excellent communication, documentation, and organizational skills.
• Understanding of hybrid environments and integration with on-prem Active Directory and legacy systems.
• Ability to work independently and adapt quickly to existing processes and procedures.
• Knowledge of AI capabilities within Microsoft 365.
Desired Skills:
• Microsoft Certifications (MS-102, SC-400, or equivalent).
• SharePoint Online administration and customization experience.
• Experience with Microsoft Defender for O365.
• Knowledge of Information Protection, sensitivity Labels, and DLP (Policies for email, endpoints, and cloud apps).
• Familiarity with Data Governance (Retention labels, records management, and audit logs).
• Experience with Microsoft Purview for compliance monitoring and reporting.
• Basic scripting and automation skills (PowerShell, Graph API).
• Experience supporting hybrid environments with on-premises Active Directory integration.
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