IT Support Lead

uBLbLticQ1T2pGzVbXvnAu· Information Technology
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📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaContract

About this role

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

🔧 Key Skills:

* End-User Computing (EUC) Support

* LAN / WAN / VPN / Wi-Fi Troubleshooting

* Active Directory & Group Policy

* Microsoft 365 (Outlook, Teams, OneDrive)

* ITSM / ServiceNow

* Windows 10/11 Support

* Incident, Problem & Change Management

* ITIL Process Knowledge

📌 Key Responsibilities:

* Own end-to-end service delivery for Malaysia engagement

* Lead onsite and offshore support teams

* Manage escalations, shifts, and operational governance

* Ensure SLA/KPI compliance across IT support functions

* Act as SPOC for customer stakeholders and governance meetings

* Drive operational excellence and continuous improvement initiatives

* Ensure adherence to security, audit, and compliance standards

✅ Preferred Experience:

* Airline / Transportation / Large Enterprise environments

* Managing onsite–offshore delivery models

* Strong communication and leadership capabilities

Frequently Asked Questions

Is the salary disclosed for the IT Support Lead position at uBLbLticQ1T2pGzVbXvnAu?
The salary for this IT Support Lead role at uBLbLticQ1T2pGzVbXvnAu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Lead position at uBLbLticQ1T2pGzVbXvnAu located?
This IT Support Lead role at uBLbLticQ1T2pGzVbXvnAu is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Lead role at uBLbLticQ1T2pGzVbXvnAu full-time or part-time?
This is listed as a Contract position. It is posted as a IT Support Lead role in the Information Technology department at uBLbLticQ1T2pGzVbXvnAu.
Which team or department does the IT Support Lead at uBLbLticQ1T2pGzVbXvnAu belong to?
This IT Support Lead position is part of the Information Technology department at uBLbLticQ1T2pGzVbXvnAu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Lead position at uBLbLticQ1T2pGzVbXvnAu?
Click the "Apply Now" button on this page. You will be redirected to uBLbLticQ1T2pGzVbXvnAu's official application portal hosted on workable where you can submit your application directly.
When was the IT Support Lead job at uBLbLticQ1T2pGzVbXvnAu posted?
This IT Support Lead position at uBLbLticQ1T2pGzVbXvnAu was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Lead
uBLbLticQ1T2pGzVbXvnAu
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