Service Desk - Process Trainer

uBLbLticQ1T2pGzVbXvnAu· Information Technology
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📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaFull time

About this role

1.      Technical Background (Strong technical background in IT Service management, with experience in service desk operations)

2.      Good Presentation and training delivery skills

3.      Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools

4.      Proven experience in designing, developing and delivering training programs

5.      Prior experience in maintaining and analyzing historic training data is highly desirable

6.      Experience in Creating SOPs and Knowledge Base Articles

·        Experience in working in Service Desk Environment.

·        Excellent Communication skills, Presentation and Interpersonal skills

·        Ability to adapt to changing priorities, technologies according to business needs

·        Ability to manage stakeholders and be responsive to business urgency

·        Self-starter– Must be able to start and manage multiple tasks at the same time

·        Inclination for learning and passion for knowledge facilitation

Frequently Asked Questions

Is the salary disclosed for the Service Desk - Process Trainer position at uBLbLticQ1T2pGzVbXvnAu?
The salary for this Service Desk - Process Trainer role at uBLbLticQ1T2pGzVbXvnAu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk - Process Trainer position at uBLbLticQ1T2pGzVbXvnAu located?
This Service Desk - Process Trainer role at uBLbLticQ1T2pGzVbXvnAu is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk - Process Trainer role at uBLbLticQ1T2pGzVbXvnAu full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk - Process Trainer role in the Information Technology department at uBLbLticQ1T2pGzVbXvnAu.
Which team or department does the Service Desk - Process Trainer at uBLbLticQ1T2pGzVbXvnAu belong to?
This Service Desk - Process Trainer position is part of the Information Technology department at uBLbLticQ1T2pGzVbXvnAu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk - Process Trainer position at uBLbLticQ1T2pGzVbXvnAu?
Click the "Apply Now" button on this page. You will be redirected to uBLbLticQ1T2pGzVbXvnAu's official application portal hosted on workable where you can submit your application directly.
When was the Service Desk - Process Trainer job at uBLbLticQ1T2pGzVbXvnAu posted?
This Service Desk - Process Trainer position at uBLbLticQ1T2pGzVbXvnAu was posted on Apr 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk - Process Trainer
uBLbLticQ1T2pGzVbXvnAu
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