IT Technical Support
About this role
IT Technical Support
MYR 2,500 - MYR 3,500
Requirements :
โ Candidate must possess at least SPM or STPM or equivalent.
โ Minimum 1-2 years experience required in IT technicial support
โ Must be able to handle basic hardware / software and have trouble-shooting skill
โ Must be able to handle basic hardware / software installation
โ Must be able handle basic network / printer configuration
โ Possess driving license with own transport in order to travel to customer's site.
โ Required language(s): English, Bahasa Malaysia, Mandarin
โ Mandarin speaking is a MUST as we have Mandarin speaking customers.
โ Good problem-solving skills
โ PC assembly, installation, testing and troubleshooting.
โ On site support for production PC issues, failures etc.
โ Receive issues , update tickets accordingly to SOP, able to prioritize ticket resolution within SLA.
โ Perform trouble shooting on: PC Hardware issues, network failure, bar code scanner, support windows 8-10, good in command prompt
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