IT Applications Support Specialist
About this role
Responsibilities
- Investigate and resolve application-related incidents through the organization’s ITSM platform; escalate or forward tickets to internal IT teams or external vendors when necessary
- Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents
- Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments
- Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates
- Prepare and maintain documentation such as user manuals, FAQs, and training materials
- Generate incident and SLA performance reports, and contribute to operational reporting
- Bachelor’s in Computer Science, Information Technology, Engineering, Business, or related fields
- 2–5 years in application support or IT operations
- Knowledge of SLA management, service catalogs, and reporting tools
- Familiarity with SQL, scripting, monitoring, or automation tools
- ITIL Certification (Preferred)
- Understanding of cloud-based applications, software architecture, and cybersecurity fundamentals
- Experience with ITSM tools (e.g., ServiceNow), SAP, and observability platforms
- Continuous training in new technologies and tools
- Career development and growth opportunities
- Competitive bonus scheme, performance-based
Frequently Asked Questions
Is the salary disclosed for the IT Applications Support Specialist position at Just One | Recruitment & Executive Search Agency?
The salary for this IT Applications Support Specialist role at Just One | Recruitment & Executive Search Agency is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Applications Support Specialist position at Just One | Recruitment & Executive Search Agency located?
This IT Applications Support Specialist role at Just One | Recruitment & Executive Search Agency is based in Athens, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the IT Applications Support Specialist position at Just One | Recruitment & Executive Search Agency?
Click the "Apply Now" button on this page. You will be redirected to Just One | Recruitment & Executive Search Agency's official application portal hosted on workable where you can submit your application directly.
When was the IT Applications Support Specialist job at Just One | Recruitment & Executive Search Agency posted?
This IT Applications Support Specialist position at Just One | Recruitment & Executive Search Agency was posted on Jun 1, 2025. Apply as soon as possible — early applications are often reviewed first.
IT Applications Support Specialist
Just One | Recruitment & Executive Search Agency
You'll be redirected to Just One | Recruitment & Executive Search Agency's official application page on workable.