Key Account Manager
usbqLC6Fft5ZfmxfHmcWGw· Internal
About this role
Job Title: Key Account Manager
Experience Required: 6+ years
Location: Lahore/Islamabad
Shift Timings: 5 PM – 2 AM PKT
Role Overview
We are seeking a dedicated Key Account Manager to oversee and manage end-to-end service delivery for a key client account. This role is responsible for ensuring seamless operations, maintaining exceptional service standards, and driving overall client satisfaction.
The ideal candidate will serve as the primary liaison between the client and internal teams, ensuring alignment, efficiency, and consistent delivery excellence.
Key Responsibilities
- Act as the primary point of contact for the client on all service delivery matters
- Oversee and manage deployed resources, ensuring optimal performance, efficiency, and engagement
- Ensure consistent and high-quality service delivery in line with agreed SLAs and KPIs
- Build, nurture, and strengthen long-term client relationships
- Proactively identify risks, gaps, and opportunities for continuous improvement
- Drive client satisfaction and retention through regular communication and service reviews
- Collaborate with cross-functional teams (HR, Operations, Finance, etc.) to ensure smooth execution
- Track, analyze, and present performance metrics, reports, and insights
- Ensure adherence to internal processes, compliance standards, and client expectations
- Manage escalations effectively, ensuring timely resolution and stakeholder alignment
- Bachelor’s degree in Business, IT, or a related field
- 6+ years of experience in Account Management, Service Delivery, or Client Success roles
- Prior experience working with a Managed Service Provider (MSP) or IT services organization is mandatory
- Proven experience managing mid-to-large scale teams
- Exceptional communication, presentation, and stakeholder management skills
- Strong analytical thinking and problem-solving capabilities
- Ability to thrive in a fast-paced, client-centric environment
- Excellent organizational and multitasking abilities
Frequently Asked Questions
Is the salary disclosed for the Key Account Manager position at usbqLC6Fft5ZfmxfHmcWGw?
The salary for this Key Account Manager role at usbqLC6Fft5ZfmxfHmcWGw is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Key Account Manager position at usbqLC6Fft5ZfmxfHmcWGw located?
This Key Account Manager role at usbqLC6Fft5ZfmxfHmcWGw is based in Lahore, Punjab, Pakistan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Key Account Manager at usbqLC6Fft5ZfmxfHmcWGw belong to?
This Key Account Manager position is part of the Internal department at usbqLC6Fft5ZfmxfHmcWGw. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Key Account Manager position at usbqLC6Fft5ZfmxfHmcWGw?
Click the "Apply Now" button on this page. You will be redirected to usbqLC6Fft5ZfmxfHmcWGw's official application portal hosted on workable where you can submit your application directly.
When was the Key Account Manager job at usbqLC6Fft5ZfmxfHmcWGw posted?
This Key Account Manager position at usbqLC6Fft5ZfmxfHmcWGw was posted on Mar 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Key Account Manager
usbqLC6Fft5ZfmxfHmcWGw
You'll be redirected to usbqLC6Fft5ZfmxfHmcWGw's official application page on workable.