Network Engineer - Level II
About this role
Position Summary:
As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.
Key Duties and Responsibilities:
- Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents and service requests efficiently.
- Reporting to a client site for support when needed.
- Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
- Implement and oversee routine maintenance tasks, updates, and system optimizations.
- Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
- Mentor and guide Level I engineers in troubleshooting and resolution processes.
- Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations.
- Maintain comprehensive documentation of client environments, configurations, and support procedures.
- Actively contribute to the development of the knowledge base and training materials.
- Collaborate directly with clients to understand their technical needs and provide proactive solutions.
- Communicate effectively with clients, providing status updates, technical information, and recommendations.
- Perform any additional job duties as requested by management to contribute to the overall success of the organization.
Required Skills and Abilities for Network Engineer Tier 2
- Proven hands-on network engineering experience
- Advanced knowledge of routing, switching, Firewalls and Wireless technologies
- Deep understanding of networking protocols
- Solid understanding of OSI or TCP/IP model
- Experience with network diagnostic, monitoring, and analysis tools - 3 +years
- Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
- Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Excellent communication and documentation skills
- Ability to manage multiple clients and prioritize tasks effectively
Education and Experience:
- 3+ years' experience in a technical support role, preferably in a Managed Service Provider environment
- Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable
- Experience with troubleshooting complex hardware, software, and network issues.
- Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure).
Frequently Asked Questions
Is the salary disclosed for the Network Engineer - Level II position at usbqLC6Fft5ZfmxfHmcWGw?
The salary for this Network Engineer - Level II role at usbqLC6Fft5ZfmxfHmcWGw is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Network Engineer - Level II position at usbqLC6Fft5ZfmxfHmcWGw located?
This Network Engineer - Level II role at usbqLC6Fft5ZfmxfHmcWGw is based in Lahore, Punjab, Pakistan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Network Engineer - Level II role at usbqLC6Fft5ZfmxfHmcWGw full-time or part-time?
This is listed as a Full time position. It is posted as a Network Engineer - Level II role in the IT department at usbqLC6Fft5ZfmxfHmcWGw.
Which team or department does the Network Engineer - Level II at usbqLC6Fft5ZfmxfHmcWGw belong to?
This Network Engineer - Level II position is part of the IT department at usbqLC6Fft5ZfmxfHmcWGw. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Network Engineer - Level II position at usbqLC6Fft5ZfmxfHmcWGw?
Click the "Apply Now" button on this page. You will be redirected to usbqLC6Fft5ZfmxfHmcWGw's official application portal hosted on workable where you can submit your application directly.
When was the Network Engineer - Level II job at usbqLC6Fft5ZfmxfHmcWGw posted?
This Network Engineer - Level II position at usbqLC6Fft5ZfmxfHmcWGw was posted on Sep 23, 2025. Apply as soon as possible — early applications are often reviewed first.
Network Engineer - Level II
usbqLC6Fft5ZfmxfHmcWGw
You'll be redirected to usbqLC6Fft5ZfmxfHmcWGw's official application page on workable.