AI Customer Success Manager

We’re looking for a Montreal-based Customer Success Manager (CSM) to support our expanding customer base across Canada and the U.S. In this role, you’ll be the go-to person for onboarding new clients, ensuring they see the full value of Viova, and supporting them throughout their journey. This is more than just a support role — it's an opportunity to be at the forefront of how AI is reshaping an entire industry.

About Viova
Viova is on a mission to transform the way car dealerships operate. Our AI-powered virtual receptionist is designed specifically for the automotive industry — answering 100% of inbound calls, booking service appointments, handling routine inquiries, and supporting sales across all dealership departments. Built at the intersection of automotive expertise and conversational AI, Viova helps dealerships run smarter, faster, and more profitably. We’re a fast-scaling, tech-driven startup backed by leading software investors and trusted by growing dealership networks across Europe and North America.

Key Responsibilities

• Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start.

• Build and maintain strong, long-term relationships with clients (service, sales, admin leaders).

• Provide proactive support and issue resolution, managing tickets and client feedback.

• Monitor account health and identify growth opportunities within your account.

• Serve as the bridge between clients and product/tech teams, advocating for user needs.

• Conduct training sessions, best practice reviews, and usage optimization calls.

• Help shape how Viova is adopted and scaled across dealer groups in North America.

• Educate clients on AI-powered capabilities, driving adoption and confidence in the tech.

Qualifications
• 2+ years in Customer Success, Account Management, or a similar client-facing role.

• Fluent in English (spoken and written); French a strong plus.

• Passionate about technology and AI, with a desire to be part of a future-focused solution.

• Confident communicator who builds trust easily and manages relationships professionally.

• Organized, proactive, and comfortable handling multiple client accounts.

• Curious, eager to learn, and excited by the opportunity to work in a fast-growing startup.

• Experience with SaaS, automotive retail, or tech support is highly valued.

• Based in Montreal with availability across North American time zones.

Why Join Us

• Be part of a high-impact AI startup that’s changing the future of automotive service.
• Get in early and grow with the company — we’re just getting started.
• Work remotely with a collaborative, international team.
• Competitive salary, career growth, and access to cutting-edge tech.
• Make a difference for real users and businesses every day.

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