Technical Support - InQ

Valsoft Corporation· Customer Support
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📍 Beirut, Beirut Governorate, LebanonFull time

About this role

Aspire Software is looking for an AI Automation & Agent Builder to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

We’re looking for a technically strong individual with natural communication skills to join our team. This person will provide direct support to ships and end customers, mentor global reseller/partner support teams, and ensure excellence in service delivery as a bridge between technical teams and customers.

Key Responsibilities

  • Provide direct support to ships and end customers, handling incidents with professionalism and ensuring timely resolution.
  • Act as a mentor and guide to reseller/partner support teams.
  • Maintain up-to-date knowledge of product improvements, bug fixes, and new features; report feedback internally.
  • Contribute to knowledge base content for customers and resellers.
  • Collaborate with other departments to ensure excellent service delivery.
  • Assist with operational and user acceptance testing as needed.
  • Identify and report incident trends to improve the customer experience.
  • Respond to network alerts for first-line network administration, escalating complex issues.
  • Support presales activities and customer onboarding.
  • Share knowledge across global teams to ensure seamless handovers.
  • Minimum 2 years’ experience in a customer-facing support role, ideally with bespoke IT systems/software.
  • Excellent communication skills; able to adapt style for different audiences.
  • Strong initiative with ability to prioritise work effectively.
  • Positive, proactive approach to customer service.
  • Team player with a flexible, adaptable attitude.

Technical Requirements

  • Windows desktop/server experience.
  • Cloud-based architecture familiarity.
  • Experience with:
  • Windows & Linux
  • Office applications
  • Networking (TCP/IP)

Frequently Asked Questions

Is the salary disclosed for the Technical Support - InQ position at Valsoft Corporation?
The salary for this Technical Support - InQ role at Valsoft Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support - InQ position at Valsoft Corporation located?
This Technical Support - InQ role at Valsoft Corporation is based in Beirut, Beirut Governorate, Lebanon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support - InQ role at Valsoft Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support - InQ role in the Customer Support department at Valsoft Corporation.
Which team or department does the Technical Support - InQ at Valsoft Corporation belong to?
This Technical Support - InQ position is part of the Customer Support department at Valsoft Corporation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support - InQ position at Valsoft Corporation?
Click the "Apply Now" button on this page. You will be redirected to Valsoft Corporation's official application portal hosted on workable where you can submit your application directly.
When was the Technical Support - InQ job at Valsoft Corporation posted?
This Technical Support - InQ position at Valsoft Corporation was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support - InQ
Valsoft Corporation
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