Rental Coordinator

Crown Equipment are seeking a highly organised and customer-focused Rental Coordinator to join our Branch Operations team. In this role, you will play a critical part in supporting our rental and used equipment operations. Ensuring seamless coordination of equipment, accurate administration, and exceptional service delivery. 

If you thrive in a fast-paced environment, enjoy working with both customers and internal teams, and take pride in attention to detail, this is a fantastic opportunity to grow your career. 

Responsibilities & Duties Include 

• Manage end-to-end rental coordination, including enquiries, equipment allocation, availability, and scheduling of deliveries and pickups 

• Administer rental agreements and lifecycle activities, including contracts, amendments, terminations, rehires, and associated documentation  

• Coordinate workshop and financial processes, including job pack creation, weekly meetings with stakeholders 

• Support effective asset and inventory management, including equipment tracking, tagging, and allocation  

• Provide operational support and insights, including reviewing service costs, assisting with asset replacement decisions, and maintaining accurate system records  

• Deliver responsive customer service, resolving queries and supporting dispute resolution with internal and external stakeholders 

About You 

We are looking for someone who is proactive, detail-oriented, and service-driven, with the ability to manage multiple priorities. 

You will bring: 

• Experience in an administrative or coordination role 

• Strong customer service and communication skills 

• High attention to detail and accuracy 

• Excellent time management and organisational skills 

• Proficiency in Microsoft Office (Excel, Word, Outlook) 

• Ability to work collaboratively in a team environment 

• Relevant diploma or tertiary qualification (desirable) 

 Why Join Us? 

• Be part of a supportive and collaborative team 

• Work in a dynamic, fast-moving operational environment 

• Opportunity to develop your coordination and operations expertise 

• Contribute directly to business efficiency and customer satisfaction 

What sets us apart? 

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.  

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy: 

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide. 

• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals. 

• Corporate Rates for Private Health Insurance. 

• An inclusive working environment. 

• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options. 

​The Company 

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed over 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Crown Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology.