Cashier/Retail Counter Sales

Title: Cashier – Retail Counter Sales
Classification: Full Time – Hourly
Pay Range: $18 to $20
Location: Redwood City, CA
Reports To: Store Manager

About the Company:

For 100 years and four generations of Hayward family leadership, Hayward Lumber has been committed to meeting and exceeding the needs of builders. Beyond full-service lumberyards, we offer window, door and cabinet design centers, pro-oriented hardware stores, and innovative building solutions designed to save time and money. Hayward Lumber is a family-oriented company that treats every employee as such. Our average tenure companywide is over 10 years and we pride ourselves in creating an environment in which you can learn, grow, and prosper. Hayward Lumber provides a competitive compensation structure, as well as a comprehensive benefits package including medical, dental, vision, life insurance, 401K, and paid time off including vacation, holiday, and sick leave. We operate 5 ½ days a week from 7 AM – 5 PM. Learn more at www.haywardlumber.com

Mission:

We are the most dependable supplier of products, services, and solutions to the construction market since 1919.

Position Summary:

This position is responsible for providing excellent customer service while processing sales transactions accurately and efficiently. Key duties include scanning or entering product information, handling cash, credit, or other forms of payment, and issuing receipts. The cashier may also assist customers by answering questions, directing them to the appropriate products, and resolving minor issues. Additional tasks can include balancing the cash drawer, maintaining a clean work area, and supporting other team members as needed.

Responsibilities:

• Build and maintain positive customer relationships by providing excellent customer service.
• Determine customers’ needs and recommending appropriate products and solutions.
• Assist customers with questions regarding product and project information.
• Accept payments and apply it to the appropriate customer account.
• Address and resolve service concerns, should they arise.
• Answer telephones and enter sales orders into the system.
• Clean, organize, and maintain the sales floor to keep the store shelves well stocked.
• Follow a product/supply checklist for each customer’s job and up-selling additional products and supplies.
• Actively engage in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial and commercial construction.

• Excellent communication and interpersonal skills
• Basic computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
• Effective time management and prioritization skills
• Ability to work in a fast-paced environment
• Experience working in a team atmosphere
• Must take and pass drug test and consent to a background check
• Previous experience in a retail setting preferred
• Previous experience in the lumber or building materials preferred

• Medical
• Dental
• Vision
• Life insurance
• 401K
• Paid time off including vacation, holiday, and sick leave.
• No weekends