Customer Success Manager

calpionplutus· Artemis ABA Inc
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📍 Dallas, Texas, United StatesFull Time

About this role

About Artemis ABA Inc.
Artemis ABA Inc. is a technology company revolutionizing the ABA field through our proprietary, AI-powered platform—built on Salesforce—that streamlines clinical workflows, billing, scheduling, and compliance. Designed with ABA professionals in mind, Artemis delivers intuitive, scalable solutions that power smarter care delivery and operational excellence.

Position Summary
We are seeking a proactive, relationship-focused Customer Success Manager to ensure our clients achieve maximum value from the Artemis platform. This role combines account management, product enablement, and strategic consultation to drive adoption, retention, and growth across our customer base.

Key Responsibilities

  • Serve as the primary point of contact for assigned client accounts.
  • Onboard new customers, ensuring a smooth transition from sales to implementation.
  • Develop a deep understanding of customer workflows, goals, and success metrics.
  • Drive platform adoption through training, best practices, and proactive engagement.
  • Conduct regular business reviews (QBRs) to assess platform usage and ROI.
  • Collaborate with the product team to relay client feedback and feature requests.
  • Identify upsell and cross-sell opportunities in partnership with the sales team.
  • Manage client escalations with urgency and professionalism.
  • Maintain accurate records of customer interactions, issues, and success plans in CRM.

Requirements

  • Bachelor’s degree preferred (Business, Healthcare Management, or related field).
  • 3–6 years of Customer Success, Account Management, or Implementation experience in a SaaS or healthcare technology setting; ABA/RCM domain knowledge is a plus.
  • Strong client relationship management skills with a consultative approach.
  • Excellent communication, presentation, and problem-solving abilities.
  • Proficiency in Salesforce or other CRM platforms.
  • Ability to manage multiple accounts and priorities simultaneously.
  • High level of ownership, initiative, and follow-through.

What We Offer

  • Competitive salary
  • Health, dental, and vision insurance, 401k
  • Work with an innovative, fast-growing healthcare technology company.

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at calpionplutus?
The salary for this Customer Success Manager role at calpionplutus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at calpionplutus located?
This Customer Success Manager role at calpionplutus is based in Dallas, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at calpionplutus full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager role in the Artemis ABA Inc department at calpionplutus.
Which team or department does the Customer Success Manager at calpionplutus belong to?
This Customer Success Manager position is part of the Artemis ABA Inc department at calpionplutus. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at calpionplutus?
Click the "Apply Now" button on this page. You will be redirected to calpionplutus's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Manager job at calpionplutus posted?
This Customer Success Manager position at calpionplutus was posted on Mar 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
calpionplutus
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