Client Succèss Manager (SUD – Revenue Cycle Management)

calpionplutus· Plutus Health Inc
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📍 Dallas, Texas, United States📍 HybridFull Time

About this role

About Plutus Health Inc.:

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.

Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.

 

Job Description

The Client Success Manager – SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.

This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.

 

RESPONSIBILITIES:

  • Act as the primary point of contact for SUD/behavioral health clients
  • Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
  • Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery
  • Provide subject matter expertise in SUD billing, payer requirements, and compliance
  • Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)
  • Lead implementation and transition processes, ensuring smooth onboarding of new clients
  • Conduct regular client meetings and Quarterly Business Reviews (QBRs)
  • Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
  • Partner with onshore and offshore teams to ensure service quality and performance outcomes
  • Act as a client advocate, ensuring expectations are met and exceeded
  • Identify process improvements and optimization opportunities within SUD RCM workflows
  • Support business development by providing insights on client needs and market trends
  • Ensure compliance with SUD regulations, payer policies, and state/federal guidelines
  • Travel as required based on client and business needs

 

IDEAL SKILLS WE ARE SEEKING:

  • Strong expertise in SUD / Behavioral Health RCM processes
  • Excellent client relationship and stakeholder management skills
  • Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
  • Proven ability to manage multiple clients and projects simultaneously
  • Excellent communication, presentation, and interpersonal skills
  • Experience working with offshore delivery teams
  • Self-driven, detail-oriented, and highly organized

 

REQUIRED QUALIFICATION

  • Bachelor’s degree in a related field or equivalent experience
  • 5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
  • Strong knowledge of SUD billing, coding, payer guidelines, and compliance
  • Experience managing client relationships in a healthcare/RCM environment
  • Experience working with US healthcare providers and payer systems

Frequently Asked Questions

Is the salary disclosed for the Client Succèss Manager (SUD – Revenue Cycle Management) position at calpionplutus?
The salary for this Client Succèss Manager (SUD – Revenue Cycle Management) role at calpionplutus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Succèss Manager (SUD – Revenue Cycle Management) position at calpionplutus located?
This Client Succèss Manager (SUD – Revenue Cycle Management) role at calpionplutus is based in Dallas, Texas, United States, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Succèss Manager (SUD – Revenue Cycle Management) role at calpionplutus full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Succèss Manager (SUD – Revenue Cycle Management) role in the Plutus Health Inc department at calpionplutus.
Which team or department does the Client Succèss Manager (SUD – Revenue Cycle Management) at calpionplutus belong to?
This Client Succèss Manager (SUD – Revenue Cycle Management) position is part of the Plutus Health Inc department at calpionplutus. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Succèss Manager (SUD – Revenue Cycle Management) position at calpionplutus?
Click the "Apply Now" button on this page. You will be redirected to calpionplutus's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Succèss Manager (SUD – Revenue Cycle Management) job at calpionplutus posted?
This Client Succèss Manager (SUD – Revenue Cycle Management) position at calpionplutus was posted on Apr 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Succèss Manager (SUD – Revenue Cycle Management)
calpionplutus
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