Patient Service Representative

calpionplutus· Revenue Cycle Management
Apply Now ↗
📍 Dallas, Texas, United States📍 HybridFull Time

About this role

About Plutus Health Inc.:

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.

Position Summary

The Patient Service Representative (PSR) serves as a primary point of contact for patients, assisting with inbound and outbound calls related to medical bills, statements, and payment options. This role focuses on delivering a compassionate, professional patient experience while efficiently resolving billing inquiries, facilitating payments, and addressing basic service complaints in compliance with healthcare and RCM best practices.


Key Responsibilities

Patient Communication & Call Handling

  • Answer inbound patient calls regarding medical bills, statements, balances, and payment options in a courteous and professional manner
  • Place outbound calls to patients as needed to resolve billing questions or follow up on outstanding balances
  • Clearly explain charges, account activity, and payment options in plain, patient-friendly language

Billing & Payment Support

  • Assist patients with making payments via approved payment methods
  • Set up payment plans according to client and company guidelines
  • Provide copies of statements, receipts, and account summaries upon request
  • Accurately document all payment and account interactions in billing systems

Statements & Account Assistance

  • Generate, reissue, and explain patient statements
  • Research basic account questions by reviewing billing history, insurance responses, and posted payments
  • Identify when issues require escalation to billing, AR, or supervisor teams

Complaint Resolution & Service Recovery

  • Handle basic patient complaints related to billing, communication, or service experience
  • De-escalate emotionally charged situations with empathy and professionalism
  • Escalate complex, unresolved, or sensitive complaints per established protocols

Compliance & Documentation

  • Maintain accurate, timely documentation of all patient interactions
  • Comply with HIPAA, company policies, and client-specific guidelines
  • Follow call quality, scripting, and performance standards


Required Qualifications

  • High school diploma or GED (Associate degree preferred)
  • Minimum 1–2 years of experience in:
    • Healthcare call center, medical billing, or patient financial services OR
    • Customer service in a regulated environment (healthcare strongly preferred)
  • Strong verbal communication skills with a calm, empathetic demeanor
  • Ability to explain billing concepts clearly to non-technical audiences
  • Basic computer proficiency and comfort using billing or CRM systems


Preferred Qualifications

  • Experience in medical billing, patient collections, or RCM environments
  • Familiarity with insurance terminology (EOBs, deductibles, copays, coinsurance)
  • Prior experience handling patient complaints or sensitive financial conversations
  • Bilingual (English/Spanish) is a plus


Key Competencies & Skills

  • Customer-focused and patient-first mindset
  • Strong listening and problem-solving skills
  • Emotional intelligence and conflict de-escalation ability
  • Attention to detail and documentation accuracy
  • Ability to follow scripts, policies, and compliance requirements
  • Dependable, punctual, and organized


Work Environment & Expectations

  • US-based role supporting US healthcare patients
  • May require extended screen time and high call volumes
  • Adherence to productivity, quality, and compliance metrics
  • Professional home office setup required for remote roles


Why Join Our RCM Team?

  • Opportunity to make a meaningful impact on patient satisfaction

Frequently Asked Questions

Is the salary disclosed for the Patient Service Representative position at calpionplutus?
The salary for this Patient Service Representative role at calpionplutus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Patient Service Representative position at calpionplutus located?
This Patient Service Representative role at calpionplutus is based in Dallas, Texas, United States, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Patient Service Representative role at calpionplutus full-time or part-time?
This is listed as a Full Time position. It is posted as a Patient Service Representative role in the Revenue Cycle Management department at calpionplutus.
Which team or department does the Patient Service Representative at calpionplutus belong to?
This Patient Service Representative position is part of the Revenue Cycle Management department at calpionplutus. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Service Representative position at calpionplutus?
Click the "Apply Now" button on this page. You will be redirected to calpionplutus's official application portal hosted on bamboohr where you can submit your application directly.
When was the Patient Service Representative job at calpionplutus posted?
This Patient Service Representative position at calpionplutus was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Patient Service Representative
calpionplutus
Apply for this role ↗

You'll be redirected to calpionplutus's official application page on bamboohr.