Technical Customer Success Manager

Dreamdata· Customer Success
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📍 New York, New York, United StatesFull time

About this role

About Dreamdata:

Dreamdata is the industry leader in B2B marketing attribution and revenue optimization. We're on a mission to help B2B marketing leaders finally connect their efforts directly to real revenue - solving a complex problem that has plagued the industry for years.

Founded in 2019 by ex-Trustpilot (TRST:LSE) product and engineering leaders, Dreamdata was born from a real-world need, building the platform they always wished they'd had. 

We have achieved strong product-market fit and have driven triple-digit YoY growth. This momentum is now backed by a recent $55MM Series B funding round that’s fueling our continued global scale-up.

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution.  You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for!

This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise.  

Ideal candidates will have:

  • 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
  • A proven track record of driving results for your customers and your company
  • A strategic approach to customer management, with strong business acumen
  • Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
  • Entrepreneurial mindset. You will have to wear many hats, all while operating independently
  • SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage.
  • This is a hybrid role, in office at our Manhattan location (near MSG) Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.
  • Base Salary of $110,000-$130,000 with Customer Retention Bonus up to $30,000+
  • Health/Dental/Vision Insurance 100% Covered
  • Equity 

Frequently Asked Questions

Is the salary disclosed for the Technical Customer Success Manager position at Dreamdata?
The salary for this Technical Customer Success Manager role at Dreamdata is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Customer Success Manager position at Dreamdata located?
This Technical Customer Success Manager role at Dreamdata is based in New York, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Customer Success Manager role at Dreamdata full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Customer Success Manager role in the Customer Success department at Dreamdata.
Which team or department does the Technical Customer Success Manager at Dreamdata belong to?
This Technical Customer Success Manager position is part of the Customer Success department at Dreamdata. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Customer Success Manager position at Dreamdata?
Click the "Apply Now" button on this page. You will be redirected to Dreamdata's official application portal hosted on workable where you can submit your application directly.
When was the Technical Customer Success Manager job at Dreamdata posted?
This Technical Customer Success Manager position at Dreamdata was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Customer Success Manager
Dreamdata
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