Director of Accounting
Govx
Full time
Risk Mitigation Associate - Fraud
Govx· Customer Service
About this role
The Risk Mitigation Associate – Fraud is a full-time position responsible for supporting GOVX’s efforts to prevent fraudulent activity, promote customer satisfaction through financial transaction processing, and minimize related financial losses. This role reports to the Risk Mitigation Manager and works closely with Member Services.
KEY RESPONSIBILITIES
- Review: Orders flagged by automated fraud prevention systems; investigate account details, verify information via phone/email, and confirm or cancel orders.
- Assist: Verify customer data and account history to prevent refund delays and mitigate fraud. Investigate: Potential violations of Terms of Use and educate customers to ensure compliance.
- Identify: Trends and communicate findings across departments to improve fraud prevention processes.
- Support: Investigate, analyze, and resolve chargeback cases; gather documentation to dispute unsupported claims.
Education/Experience: Associate’s degree (Bachelor’s preferred) and 1+ years in e-commerce fraud or risk management.
Technical Proficiency:
- ERP: NetSuite or similar software.
- CRM: ServiceNow or similar enterprise level software
- Payments: Braintree and PayPal environments.
Skills: Strong analytical, organizational, and problem-solving abilities; capable of prioritizing in a fast-paced environment.
Attributes:
- Ability to perform well in a highly dynamic, diverse, and rapidly changing environment.
- Candidates with prior GOVX experience must have proven performance in these areas.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This role occasionally must lift and carry office equipment. Occasional evening, night, and weekend shifts are required during peak season (e.g. Black Friday)
Physical - This is a sedentary role.
Mental – Problem solving, making decisions, interpreting data, organizing, and reading/write.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities: None
Travel Requirements: None
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range: $20.00 - $23.00 /hr.
Paid Time Off, Paid Sick Leave, Paid Holidays
401(k) plan with discretionary match available
Medical, Dental, Vision, and Life Insurance
Flexible Spending Account (FSA), Health Savings Account (HSA)
Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
Employee Referral Program
Discounts on the GOVX website
Frequently Asked Questions
Is the salary disclosed for the Risk Mitigation Associate - Fraud position at Govx?
The salary for this Risk Mitigation Associate - Fraud role at Govx is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Risk Mitigation Associate - Fraud position at Govx located?
This Risk Mitigation Associate - Fraud role at Govx is based in La Vergne, Tennessee, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Risk Mitigation Associate - Fraud role at Govx full-time or part-time?
This is listed as a Full time position. It is posted as a Risk Mitigation Associate - Fraud role in the Customer Service department at Govx.
Which team or department does the Risk Mitigation Associate - Fraud at Govx belong to?
This Risk Mitigation Associate - Fraud position is part of the Customer Service department at Govx. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Risk Mitigation Associate - Fraud position at Govx?
Click the "Apply Now" button on this page. You will be redirected to Govx's official application portal hosted on workable where you can submit your application directly.
When was the Risk Mitigation Associate - Fraud job at Govx posted?
This Risk Mitigation Associate - Fraud position at Govx was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Risk Mitigation Associate - Fraud
Govx
You'll be redirected to Govx's official application page on workable.