Partner Operations - Regional Associate (On-site) - London
Laundryheap· Partner Operations
About this role
Laundryheap is a fast-growing tech start-up transforming the laundry and dry cleaning industry, offering 24-hour pick-up, cleaning, and delivery across 11 global markets.
We are looking for a Regional Associate to join our Partner Operations team in London. Reporting to the Regional Manager, you will play a key role in maintaining service quality, supporting partner facilities, and driving operational improvements.
Key Responsibilities
On-site Audits & Visits
- Conduct regular audits and site visits across partner facilities
- Ensure compliance with operational standards and service quality
- Identify issues and implement corrective actions
Partner Management
- Support onboarding and offboarding of partner facilities
- Provide hands-on training on systems, processes, and app usage
- Build strong relationships and support operational improvements
Performance Monitoring & Reporting
- Track KPIs (complaints, reschedules, turnaround times)
- Analyse trends and investigate service issues
- Maintain audit documentation and deliver regular reports
- Present monthly performance summaries
Cross-functional Collaboration
- Work closely with Account Management, Fleet, and Customer Ops
- Support order management, case resolution, and process improvements
Quality & Continuous Improvement
- Ensure adherence to quality standards
- Recommend and implement service improvements
General Support
- Assist with administrative tasks and ad hoc operational projects
Requirements
- Strong communication and relationship-building skills
- Ability to work independently and travel across London
- Experience in operations/auditing (service, logistics, or similar)
- Detail-oriented with strong organisational skills
- Comfortable in a fast-paced, dynamic environment
- Proficient with digital tools and mobile apps
Preferred:
- Hindi/Urdu language skills
- Start-up or multi-market experience
- Laundry/dry cleaning industry experience
Role Details
- Full-time (40 hours)
- On-site role across London (Rotational 5 days per week, including weekends)
Why Join Us
Be part of a fast-growing, international business where you’ll directly impact service quality, partner performance, and operational excellence.
Frequently Asked Questions
Is the salary disclosed for the Partner Operations - Regional Associate (On-site) - London position at Laundryheap?
The salary for this Partner Operations - Regional Associate (On-site) - London role at Laundryheap is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Partner Operations - Regional Associate (On-site) - London position at Laundryheap located?
This Partner Operations - Regional Associate (On-site) - London role at Laundryheap is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Partner Operations - Regional Associate (On-site) - London role at Laundryheap full-time or part-time?
This is listed as a Full time position. It is posted as a Partner Operations - Regional Associate (On-site) - London role in the Partner Operations department at Laundryheap.
Which team or department does the Partner Operations - Regional Associate (On-site) - London at Laundryheap belong to?
This Partner Operations - Regional Associate (On-site) - London position is part of the Partner Operations department at Laundryheap. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Partner Operations - Regional Associate (On-site) - London position at Laundryheap?
Click the "Apply Now" button on this page. You will be redirected to Laundryheap's official application portal hosted on workable where you can submit your application directly.
When was the Partner Operations - Regional Associate (On-site) - London job at Laundryheap posted?
This Partner Operations - Regional Associate (On-site) - London position at Laundryheap was posted on May 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Partner Operations - Regional Associate (On-site) - London
Laundryheap
You'll be redirected to Laundryheap's official application page on workable.