Customer Support Representative
About this role
Job Title: Customer Support Representative (Female)
Location: Remote
Employment Type: Full-Time
About the Role:
We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.
Key Responsibilities:
- Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
- Provide prompt, clear, and grammatically correct written responses to customer inquiries.
- Use Shopify to check order statuses, process returns, and resolve issues efficiently.
- Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
- Maintain organized records and data using MS Excel and other M365 tools.
- Follow directions closely while showing initiative and adaptability.
- Multitask effectively in a fast-paced, online environment.
- Learn new systems and processes quickly to continuously improve performance.
- Female candidate only
- Excellent English communication skills — both written and professional tone
- Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
- Strong attention to detail and ability to multitask under pressure
- Fast learner, self-motivated, and highly organized
- Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)
Frequently Asked Questions
Is the salary disclosed for the Customer Support Representative position at Remote Va?
The salary for this Customer Support Representative role at Remote Va is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Representative job at Remote Va remote?
Yes, this Customer Support Representative position at Remote Va is remote, with team members based in Davao Region, Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
How do I apply for the Customer Support Representative position at Remote Va?
Click the "Apply Now" button on this page. You will be redirected to Remote Va's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Representative job at Remote Va posted?
This Customer Support Representative position at Remote Va was posted on Nov 12, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
Remote Va
You'll be redirected to Remote Va's official application page on workable.