Customer Service Representative

Sunday to Thursday: 6:45 AM - 5:30 PM

Friday: 6:45 AM - 2:30 PM (Summer) / 6:45 AM - 1:30 PM (Winter)

About Us:

Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you!

Responsibilities:

Handle incoming orders over the phone in a fast-paced environment.

Assist customers with order inquiries, menu questions, and product recommendations.

Process orders accurately using our custom POS system (training provided).

Manage a basic online phone system for customer interactions.

Maintain a positive, professional demeanor while interacting with customers to ensure excellent service.

Ensure customer satisfaction by addressing concerns, issues, and order requests promptly and efficiently.

Requirements:

Excellent phone skills – you must be comfortable speaking with customers and handling a high volume of calls.

Good computer skills – experience with basic POS systems is a plus (training will be provided).

Strong communication skills – able to clearly convey information and assist customers effectively.

Ability to multitask and stay organized in a busy environment.

Reliable internet connection and quiet workspace for remote work.

Previous customer service experience preferred but not required.

Remote work – work from the comfort of your home.

Training provided on our custom POS system and online phone system.

If you are passionate about customer service and are looking for a remote opportunity to work with a dynamic team, apply today!