IT Support Specialist
About this role
We are looking for a detail-oriented, technically-savvy IT Support Specialist to join our team. If you are a Windows power user who enjoys solving complex hardware and software puzzles—from BIOS configurations to Microsoft Entra ID management—we want to hear from you.
As our go-to technical expert, you will ensure our team stays connected, secure, and productive by managing our Microsoft Cloud environment and maintaining our fleet of Windows devices.
Key Responsibilities
- System Administration: Manage Windows 10/11 environments, user profiles, permissions, and device configurations.
- Cloud & Identity Management: Administer Microsoft 365 and Microsoft Entra ID (Azure AD), including MFA setup and Azure-joined device management.
- Advanced Troubleshooting: Use the Windows toolkit (PowerShell, DISM, SFC, Event Viewer) to diagnose and resolve OS and startup issues.
- Network Support: Troubleshoot IP configurations, DNS, VPN connectivity, and basic router/firewall hurdles.
- Hardware & Peripherals: Perform diagnostics on desktops/laptops (SSD/NVMe, BIOS/UEFI) and manage printer connectivity (spooler issues, driver setups).
- Software Excellence: Support the full Microsoft 365 suite (Outlook, Excel, Word), Dropbox, OneDrive, and browser-based applications.
- Security First: Maintain endpoint protection, conduct malware sweeps, and promote phishing awareness/security best practices.
Technical Requirements
Operating Systems & Cloud
- Proficiency in Windows 10/11 administration.
- Familiarity with Microsoft Entra ID (Azure AD) and basic Azure environments.
- Awareness of Windows Server environments.
Networking & Security
- Solid understanding of TCP/IP, DNS, and VPN protocols.
- Knowledge of antivirus/endpoint protection and secure document environments.
Diagnostic Toolkit
- Experience using command-line tools: CHKDSK, SFC, DISM, and Task Manager.
- Ability to interpret Event Viewer logs and Reliability Monitor data.
Qualifications & Experience
- Experience: 2+ years in a dedicated IT Support or Help Desk role.
- Communication: Ability to explain technical concepts to non-technical users clearly.
- Problem Solving: A methodical approach to system diagnostics and file recovery.
- Education: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications are a plus.
Bonus Points For:
- Experience with RMM (Remote Monitoring & Management) tools.
- Knowledge of professional backup and disaster recovery solutions.
- Hands-on experience with custom PC builds or hardware upgrades.
Frequently Asked Questions
Is the salary disclosed for the IT Support Specialist position at Remote Va?
The salary for this IT Support Specialist role at Remote Va is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Support Specialist job at Remote Va remote?
Yes, this IT Support Specialist position at Remote Va is remote, with team members based in Central Luzon, Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
How do I apply for the IT Support Specialist position at Remote Va?
Click the "Apply Now" button on this page. You will be redirected to Remote Va's official application portal hosted on workable where you can submit your application directly.
When was the IT Support Specialist job at Remote Va posted?
This IT Support Specialist position at Remote Va was posted on Mar 17, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Specialist
Remote Va
You'll be redirected to Remote Va's official application page on workable.