Account Manager
About this role
The Account Manager will oversee client accounts, ensuring exceptional client satisfaction, seamless operations, and high-performing Virtual Assistants (VAs). This role serves as the primary bridge between clients and internal teams, ensuring deliverables are met, expectations are aligned, and issues are proactively resolved.
This is a high-responsibility role requiring strong leadership, organization, and client relationship skills.
Key Responsibilities
Client Relationship Management
- Serve as the main point of contact for assigned client accounts
- Conduct regular check-ins (weekly/bi-weekly/monthly depending on client tier)
- Ensure client needs, KPIs, and expectations are clearly understood and documented
- Proactively address concerns before they escalate
- Maintain high retention and satisfaction rates
- Identify upsell and expansion opportunities within accounts
Worker Oversight & Performance Management
- Monitor worker productivity, quality of work, and task completion
- Ensure workers understand client expectations and KPIs
- Conduct regular performance reviews and coaching sessions
- Address attendance, quality, or behavioral concerns promptly
- Coordinate with recruitment if replacements or additional hires are needed
- Ensure proper onboarding and training alignment for new VAs
- Track client concerns and ensure resolution
Worker Monitoring & Coordination
- Monitor daily attendance and task completion of VAs
- Ensure workers follow client SOPs and instructions
- Escalate performance or behavioral issues to the Account Manager
- Assist in onboarding new workers by ensuring they receive proper documentation and training materials
- Conduct basic quality checks on deliverables
KPIs for Success
- Timely response to client inquiries
- Accurate tracking and documentation
- worker attendance and task completion rates
- Minimal escalations due to preventable issues
- Client satisfaction feedback
Qualifications
- 1–2 years experience in customer service, account support, or operations
- Experience working with remote teams is a plus
- Strong written and verbal English communication skills
- Highly organized and detail-oriented
- Able to multitask and manage multiple accounts
- Proficient in Google Workspace and project management tools
Skills Required
- Communication & follow-up discipline
- Organization & documentation
- Basic performance monitoring
- Problem identification & escalation
- Time management
Work Setup
- Remote
- Full-time
- Must be available during client business hours (EST)
Frequently Asked Questions
Is the salary disclosed for the Account Manager position at Remote Va?
The salary for this Account Manager role at Remote Va is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Account Manager job at Remote Va remote?
Yes, this Account Manager position at Remote Va is remote, with team members based in South Africa, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Account Manager role at Remote Va full-time or part-time?
This is listed as a Full time position. It is posted as a Account Manager role at Remote Va.
How do I apply for the Account Manager position at Remote Va?
Click the "Apply Now" button on this page. You will be redirected to Remote Va's official application portal hosted on workable where you can submit your application directly.
When was the Account Manager job at Remote Va posted?
This Account Manager position at Remote Va was posted on Mar 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager
Remote Va
You'll be redirected to Remote Va's official application page on workable.