Customer Service Representative
About this role
We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels.
Key Responsibilities:
- Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns
- Provide real-time assistance through Shopify live chat, delivering accurate and helpful solutions
- Manage and respond to messages, comments, and inquiries on Facebook and Instagram
- Maintain a high level of customer satisfaction through clear communication and problem-solving
- Escalate complex issues when necessary and follow up to ensure resolution
Requirements:
- Hands-on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram)
- Strong written English communication skills
- Solid customer service mindset with the ability to handle inquiries efficiently and empathetically
- Good organizational skills and attention to detail
- Comfortable using computers and learning new tools quickly
Work Schedule:
- Availability between 6:00 AM – 10:00 PM EST (flexible scheduling within this window)
Preferred Qualifications:
- Female candidate
- Pet owner or someone who enjoys working with pet-related brands/products (a plus)
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at hAm4mKC46gqpuMBQgskcuR?
The salary for this Customer Service Representative role at hAm4mKC46gqpuMBQgskcuR is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative job at hAm4mKC46gqpuMBQgskcuR remote?
Yes, this Customer Service Representative position at hAm4mKC46gqpuMBQgskcuR is remote, with team members based in Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Customer Service Representative role at hAm4mKC46gqpuMBQgskcuR full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role at hAm4mKC46gqpuMBQgskcuR.
How do I apply for the Customer Service Representative position at hAm4mKC46gqpuMBQgskcuR?
Click the "Apply Now" button on this page. You will be redirected to hAm4mKC46gqpuMBQgskcuR's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at hAm4mKC46gqpuMBQgskcuR posted?
This Customer Service Representative position at hAm4mKC46gqpuMBQgskcuR was posted on Apr 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
hAm4mKC46gqpuMBQgskcuR
You'll be redirected to hAm4mKC46gqpuMBQgskcuR's official application page on workable.