Customer Service Representative (Shopify & Social Media)
About this role
Are you a pro at multitasking with a knack for making customers feel heard? We’re looking for a dedicated Customer Service Representative to be the voice of our brand across our digital storefront and social channels.
If you’re tech-savvy, love solving puzzles (like "where is my package?"), and can switch between a professional email and a friendly Instagram DM without breaking a sweat, we want to meet you.
What You’ll Be Doing
- Order Management: Answering high-volume emails regarding order status, shipping updates, and general product inquiries.
- Real-Time Support: Managing our Shopify Chat to assist customers while they shop, helping to convert browsers into buyers.
- Social Engagement: Monitoring and responding to comments and direct messages on Facebook and Instagram with speed and personality.
- Problem Solving: Resolving customer issues with empathy and efficiency to ensure a 5-star experience every time.
What We’re Looking For
- Platform Proficiency: Previous experience using Shopify is a major plus.
- Communication Skills: Exceptional written English with the ability to adapt your tone (from formal email to casual social media).
- Tech Savvy: Strong general computer skills and the ability to learn new software quickly.
- Detail Oriented: You don't just skim; you read the details to get the order right the first time.
- Positive Vibes: A patient, "can-do" attitude even when things get busy.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative (Shopify & Social Media) position at Remote Va?
The salary for this Customer Service Representative (Shopify & Social Media) role at Remote Va is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative (Shopify & Social Media) job at Remote Va remote?
Yes, this Customer Service Representative (Shopify & Social Media) position at Remote Va is remote, with team members based in Central Visayas, Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
How do I apply for the Customer Service Representative (Shopify & Social Media) position at Remote Va?
Click the "Apply Now" button on this page. You will be redirected to Remote Va's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative (Shopify & Social Media) job at Remote Va posted?
This Customer Service Representative (Shopify & Social Media) position at Remote Va was posted on Mar 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative (Shopify & Social Media)
Remote Va
You'll be redirected to Remote Va's official application page on workable.