Customer Service Call Agent

Obran Cooperative· Obran Logistics
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📍 Honolulu, Hawaii, United States

About this role

The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program!

What You'll Be Doing:

• Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more

• Help users reset passwords and related application activity

• Answer questions about the program equipment and supplies

• Review invoices and payment history with industry partners

• Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable

• Proactively call out to customers when needed for service-related matters

• Participate in special projects and perform other duties as needed

What Required Skills You'll Bring:

• Good verbal communication

• Cheerful and helpful attitude

• Dependable and punctual engagement

• Data entry skills

What Desired Skills You'll Bring:

• Pleasant telephone manner; excellent written and verbal communication skills

• Strong PC skills, knowledge of MS Office Suite

• Experience working with iPad tablet software and/or printer hardware

• Strong problem solving skills

• Ability to adapt to new information and procedures

• Ability to handle challenging situations by exhibiting composure and empathy

• Strong analytical and technical aptitude would be a definite asset

Frequently Asked Questions

Is the salary disclosed for the Customer Service Call Agent position at Obran Cooperative?
The salary for this Customer Service Call Agent role at Obran Cooperative is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Call Agent position at Obran Cooperative located?
This Customer Service Call Agent role at Obran Cooperative is based in Honolulu, Hawaii, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Call Agent at Obran Cooperative belong to?
This Customer Service Call Agent position is part of the Obran Logistics department at Obran Cooperative. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Call Agent position at Obran Cooperative?
Click the "Apply Now" button on this page. You will be redirected to Obran Cooperative's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Call Agent job at Obran Cooperative posted?
This Customer Service Call Agent position at Obran Cooperative was posted on Oct 28, 2024. Apply as soon as possible — early applications are often reviewed first.
Customer Service Call Agent
Obran Cooperative
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You'll be redirected to Obran Cooperative's official application page on workable.