Customer Service Officer
About this role
- Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
- Assist customers/clients with trading account registration, onboarding and verification processes.
- Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
- Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases, and training materials.
- Perform with other ad-hoc duties as per assigned from time to time.
- Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
- Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
- Computer literacy is preferred.
- Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
- Bumiputera candidates are encouraged to apply.
- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
- Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
- Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
We offer a comprehensive and holistic work experience and package as follows:
- 13-Month Salary (Contractual Bonus)
- Performance-Based Variable Bonus
- Basic Salary + Shift Allowances
- Convenient Access to Public Transport
- Yearly dental, optical & health check allowances
- FINRA SIE Exam Sponsorship
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Officer position at rYBPx6Li26wNSnbH8JV4qn?
The salary for this Customer Service Officer role at rYBPx6Li26wNSnbH8JV4qn is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Officer position at rYBPx6Li26wNSnbH8JV4qn located?
This Customer Service Officer role at rYBPx6Li26wNSnbH8JV4qn is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Officer role at rYBPx6Li26wNSnbH8JV4qn full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Officer role at rYBPx6Li26wNSnbH8JV4qn.
How do I apply for the Customer Service Officer position at rYBPx6Li26wNSnbH8JV4qn?
Click the "Apply Now" button on this page. You will be redirected to rYBPx6Li26wNSnbH8JV4qn's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Officer job at rYBPx6Li26wNSnbH8JV4qn posted?
This Customer Service Officer position at rYBPx6Li26wNSnbH8JV4qn was posted on Mar 26, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Officer
rYBPx6Li26wNSnbH8JV4qn
You'll be redirected to rYBPx6Li26wNSnbH8JV4qn's official application page on workable.