Customer Engagement Manager
cVu9CoRuY1pLdxtN9NyNNA· Global Marketing Affairs
About this role
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary
We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.
Key Responsibilities:
- Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters.
- Define, optimize, and continuously improve customer journeys and touchpoints across markets.
- Drive customer-centric decision-making using data, insights, and market trends.
- Align global and local engagement plans in collaboration with cross-functional teams.
- Advance digital and next-generation engagement models to enhance the customer experience.
- Track and optimize performance using KPIs (NPS, ROI, sales impact).
- Maximize ROI through effective engagement mix, prioritization, and resource allocation.
- Ensure full compliance with company policies, industry standards, and local regulations.
- Lead global insights gathering to improve content, channels, and communication effectiveness.
- Enable omnichannel capability building, coaching, and upskilling across markets.
- Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence.
- Proven experience in regional or global roles within complex, multicultural environments.
- Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management.
- Solid understanding of digital transformation, omnichannel strategies, and customer experience models.
- Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams.
- Mandatory experience in pharma, healthcare, or other highly regulated industries.
- Bachelor’s degree in business, Marketing, Life Sciences, or a related field; a master’s degree is an advantage.
- Fluency in English is required; additional languages are a plus.
Frequently Asked Questions
Is the salary disclosed for the Customer Engagement Manager position at cVu9CoRuY1pLdxtN9NyNNA?
The salary for this Customer Engagement Manager role at cVu9CoRuY1pLdxtN9NyNNA is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Engagement Manager position at cVu9CoRuY1pLdxtN9NyNNA located?
This Customer Engagement Manager role at cVu9CoRuY1pLdxtN9NyNNA is based in Giza, El Omraniya, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Engagement Manager role at cVu9CoRuY1pLdxtN9NyNNA full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Engagement Manager role in the Global Marketing Affairs department at cVu9CoRuY1pLdxtN9NyNNA.
Which team or department does the Customer Engagement Manager at cVu9CoRuY1pLdxtN9NyNNA belong to?
This Customer Engagement Manager position is part of the Global Marketing Affairs department at cVu9CoRuY1pLdxtN9NyNNA. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Engagement Manager position at cVu9CoRuY1pLdxtN9NyNNA?
Click the "Apply Now" button on this page. You will be redirected to cVu9CoRuY1pLdxtN9NyNNA's official application portal hosted on workable where you can submit your application directly.
When was the Customer Engagement Manager job at cVu9CoRuY1pLdxtN9NyNNA posted?
This Customer Engagement Manager position at cVu9CoRuY1pLdxtN9NyNNA was posted on Feb 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Engagement Manager
cVu9CoRuY1pLdxtN9NyNNA
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