Associate Director - Marketplace Operations
1cWkogd8purSPWZfcuHmCe· Commercial
About this role
Lead and optimize end-to-end marketplace operations across 3P (Third-Party Seller) and 1PX (Hybrid Fulfilled) models to drive GMV growth, operational efficiency, and superior customer experience. Ensure seamless execution of seller management, assortment expansion, and fulfillment processes to deliver scalable business performance aligned with Makro Pro’s strategic objectives.
1.Marketplace Strategy & Performance Management
- Define and execute marketplace strategies across 3P and 1PX models
- Monitor and optimize KPIs (GMV, conversion, availability, service levels)
2.Seller Lifecycle & Assortment Management (3P)
- Oversee seller onboarding, activation, and performance management
- Expand and optimize assortment to enhance competitiveness
3. 1PX Operations & Fulfillment Management
- Manage hybrid fulfillment operations including inventory-light models
- Ensure efficient coordination across supply chain, warehouse, and last-mile delivery
4.O2O Integration & Execution
- Drive integration between online (Makro Pro) and offline operations
- Ensure seamless O2O processes from order to delivery
5.Process Optimization & Governance
- Establish SOPs, governance frameworks, and scalable processes
- Lead continuous improvement initiatives to enhance efficiency
6.Performance Analytics & Reporting
- Analyze operational and commercial data to identify gaps and opportunities
- Develop dashboards and reporting for decision-making
7.Cross-functional Alignment & Stakeholder Management
- Collaborate with Commercial, Category, Supply Chain, Technology, and Sales teams
- Ensure alignment on execution priorities and performance targets
8.Team Leadership & Capability Development
- Lead, coach, and develop a high-performing operations team
- Build capabilities to support business growth and transformation
- Bachelor’s or Master’s degree in Business Administration, Supply Chain, or related field
- Minimum 10+ years of experience in E-Commerce, Marketplace, Retail, or Operations
- Proven track record in driving GMV growth and operational performance
- Experience in managing large-scale marketplace or fulfillment operations preferred
- Strong expertise in marketplace operations (3P, 1P, 1PX models)
- Knowledge of supply chain, fulfillment, and O2O operations
- Advanced data analytics and KPI management (e.g., GMV, conversion, SLA)
- Process design, SOP development, and operational scaling
- Strategic thinking with strong business acumen
- Results-oriented with high ownership and accountability
- Strong problem-solving and continuous improvement mindset
- Effective communication and stakeholder influencing skills
- Proven ability to lead cross-functional teams in a matrix organization
- Strong team development and coaching capabilities
- Execution excellence in fast-paced, dynamic environments
Frequently Asked Questions
Is the salary disclosed for the Associate Director - Marketplace Operations position at 1cWkogd8purSPWZfcuHmCe?
The salary for this Associate Director - Marketplace Operations role at 1cWkogd8purSPWZfcuHmCe is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Director - Marketplace Operations position at 1cWkogd8purSPWZfcuHmCe located?
This Associate Director - Marketplace Operations role at 1cWkogd8purSPWZfcuHmCe is based in Bangkok, Bangkok, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Director - Marketplace Operations role at 1cWkogd8purSPWZfcuHmCe full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Director - Marketplace Operations role in the Commercial department at 1cWkogd8purSPWZfcuHmCe.
Which team or department does the Associate Director - Marketplace Operations at 1cWkogd8purSPWZfcuHmCe belong to?
This Associate Director - Marketplace Operations position is part of the Commercial department at 1cWkogd8purSPWZfcuHmCe. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Director - Marketplace Operations position at 1cWkogd8purSPWZfcuHmCe?
Click the "Apply Now" button on this page. You will be redirected to 1cWkogd8purSPWZfcuHmCe's official application portal hosted on workable where you can submit your application directly.
When was the Associate Director - Marketplace Operations job at 1cWkogd8purSPWZfcuHmCe posted?
This Associate Director - Marketplace Operations position at 1cWkogd8purSPWZfcuHmCe was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Director - Marketplace Operations
1cWkogd8purSPWZfcuHmCe
You'll be redirected to 1cWkogd8purSPWZfcuHmCe's official application page on workable.