Account Manager
Concord Servicing· Client Experience - Sales
About this role
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Responsibilities:
- Develop and maintain strong relationships with assigned client accounts
- Act as the main point of contact for clients, addressing their needs and concerns
- Gain a deep understanding of clients' business objectives and provide strategic guidance and support
- Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies
- Monitor and analyze client performance metrics
- Prepare and present regular reports and updates to clients on account status and progress
- Ensure timely and accurate delivery of services to clients
- Resolve client issues and disputes in a timely and satisfactory manner
- Proven experience in account management or a similar role
- Experience in consumer marketplace lending, SaaS loan servicing, fintech, or financial services platforms is strongly preferred
- Familiarity with AI tools and a willingness to leverage them to improve efficiency and streamline day-to-day administrative tasks
- Excellent communication and interpersonal skills (English required; Spanish preferred/required depending on role scope)
- Strong problem-solving and negotiation abilities
- Ability to build and maintain strong client relationships
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office Suite
- Bachelor’s degree in business administration or a related field
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Parental Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Wellness Resources
Frequently Asked Questions
Is the salary disclosed for the Account Manager position at Concord Servicing?
The salary for this Account Manager role at Concord Servicing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Account Manager position at Concord Servicing located?
This Account Manager role at Concord Servicing is based in Chandler, Arizona, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Account Manager at Concord Servicing belong to?
This Account Manager position is part of the Client Experience - Sales department at Concord Servicing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager position at Concord Servicing?
Click the "Apply Now" button on this page. You will be redirected to Concord Servicing's official application portal hosted on workable where you can submit your application directly.
When was the Account Manager job at Concord Servicing posted?
This Account Manager position at Concord Servicing was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager
Concord Servicing
You'll be redirected to Concord Servicing's official application page on workable.