Default Collector
Concord Servicing· Collections
About this role
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Essential Duties and Responsibilities:
- Contact customers by telephone to determine the reason for delinquency and resolve accounts in full in accordance with Concord’s procedures, client specifications and in compliance with the FDCPA and State Regulations.
- Consistently represent Concord in a professional manner.
- Locate customer contact information using various databases and systems (skip-tracing).
- Document all interactions with customers and update applicable account information.
- Able to react to change productively and handle other tasks as assigned.
· Typing, computer skills, Microsoft products (Word, Excel, etc.)
- At least two years of collections experience preferred
- Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
- Excellent analytical, communication, and negotiating skills
- Communicate information and ideas clearly through both speaking and writing
- Ability to work well on a team and focus on results; adaptable and flexible
- Ability to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
- Ability to persuade others to change their minds or behavior
- Ability to maintain composure in difficult situations
- Plan and prioritize multiple work tasks
- Detail oriented/organized style
- Ability to meet goals and deadlines in a fast-paced, stressful environment
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
- Schedule with require a minimum of 1 evening per week and 2 Saturdays per month.
- Salary 30,000 - 35,000 pesos
- Medical Insurance
- Life Insurance
- Dental Insurance
- Legal Benefits
Frequently Asked Questions
Is the salary disclosed for the Default Collector position at Concord Servicing?
The salary for this Default Collector role at Concord Servicing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Default Collector position at Concord Servicing located?
This Default Collector role at Concord Servicing is based in Mexico City, Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Default Collector role at Concord Servicing full-time or part-time?
This is listed as a Full time position. It is posted as a Default Collector role in the Collections department at Concord Servicing.
Which team or department does the Default Collector at Concord Servicing belong to?
This Default Collector position is part of the Collections department at Concord Servicing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Default Collector position at Concord Servicing?
Click the "Apply Now" button on this page. You will be redirected to Concord Servicing's official application portal hosted on workable where you can submit your application directly.
When was the Default Collector job at Concord Servicing posted?
This Default Collector position at Concord Servicing was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Default Collector
Concord Servicing
You'll be redirected to Concord Servicing's official application page on workable.