Collection Specialist
Concord Servicing· Collections
About this role
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or Check.
- Document customer accounts in an accurate and timely manner.
- Sending letters, statements, payment histories
- Handling customer complaints and resolution paper work
- Maintain and achieve monthly goals given.
- Able to react to change productively and handle other tasks as assigned.
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and diction.
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.
- Salary 10,600
- Guaranteed Bonus 7,000 first month
- Food Vouchers 2,000
- Internet Bonus 400
- Medical Insurance
- Life Insurance
- Dental Insurance
Frequently Asked Questions
Is the salary disclosed for the Collection Specialist position at Concord Servicing?
The salary for this Collection Specialist role at Concord Servicing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collection Specialist position at Concord Servicing located?
This Collection Specialist role at Concord Servicing is based in Mexico City, Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collection Specialist role at Concord Servicing full-time or part-time?
This is listed as a Full time position. It is posted as a Collection Specialist role in the Collections department at Concord Servicing.
Which team or department does the Collection Specialist at Concord Servicing belong to?
This Collection Specialist position is part of the Collections department at Concord Servicing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collection Specialist position at Concord Servicing?
Click the "Apply Now" button on this page. You will be redirected to Concord Servicing's official application portal hosted on workable where you can submit your application directly.
When was the Collection Specialist job at Concord Servicing posted?
This Collection Specialist position at Concord Servicing was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Collection Specialist
Concord Servicing
You'll be redirected to Concord Servicing's official application page on workable.