Customer Service Inbound

Concord Servicing· Contact Center
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📍 Mexico City, Mexico City, MexicoFull time

About this role

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.

  • Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.
  • Comply with all applicable laws and regulations as they pertain to each call.
  • Handle irate customers in a professional manner.
  • Assist operational groups with tasks and/or projects as needed.
  • Able to react to change productively and handle other tasks as assigned.

Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.

  • Excellent customer service skills (friendly, courteous and helpful)
  • Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook
  • Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
  • Ability to read, write and speak English fluently.  Bilingual (English/Spanish) a plus.
  • Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary
  • Salary 10,600 mx
  • Internet Bonus 400 mx
  • Bonus 7,000mx
  • Vouchery Bonus 2,000mx
  • Medical Insurance
  • Life Insurance
  • Dental Insuranc

Frequently Asked Questions

Is the salary disclosed for the Customer Service Inbound position at Concord Servicing?
The salary for this Customer Service Inbound role at Concord Servicing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Inbound position at Concord Servicing located?
This Customer Service Inbound role at Concord Servicing is based in Mexico City, Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Inbound role at Concord Servicing full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Inbound role in the Contact Center department at Concord Servicing.
Which team or department does the Customer Service Inbound at Concord Servicing belong to?
This Customer Service Inbound position is part of the Contact Center department at Concord Servicing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Inbound position at Concord Servicing?
Click the "Apply Now" button on this page. You will be redirected to Concord Servicing's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Inbound job at Concord Servicing posted?
This Customer Service Inbound position at Concord Servicing was posted on Apr 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Inbound
Concord Servicing
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You'll be redirected to Concord Servicing's official application page on workable.