IT Support Engineer (m/f/d)
aras· 700 - IT/IS
About this role
About the Role
We are seeking a skilled and motivated IT Support Engineer to join our IT team and support our modern workplace environment. This role combines hands-on technical support with system administration responsibilities across Microsoft 365, virtualization, and Windows-based infrastructure. The ideal candidate is passionate about technology, automation, and understands how emerging AI technologies can enhance IT processes and service delivery.
Key Responsibilities
- Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems.
- Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols.
- Manage and support Microsoft Intune for device management, security policies, and application deployment
- Administer and Support Exchange Online, including user management and troubleshooting
- Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments.
- General Understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services)
- Develop and maintain PowerShell scripts for automation and reporting
- Support Microsoft Office / Microsoft 365 applications
- Document IT procedures and contribute to continuous improvement initiatives
- Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols.
AI Awareness & Innovation
- General understanding of AI technologies relevant to IT operations
- Ability to identify AI use cases in IT support automation, reporting, and knowledge management
- Openness to adopting AI-driven tools to improve efficiency and user experience
Required Skills & Experience
- 5+ years of Experience as an IT Support Engineer, Systems Engineer, or similar role
- Hands-on experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments
- Basic or moderate Networking Knowledge.
- PowerShell scripting skills for automation and administration
- Solid troubleshooting and analytical skills
- Service-oriented mindset with strong communication skills
Nice to Have
- Experience with Azure AD / Entra ID
- Knowledge of ITIL-based IT Service Management
- Relevant Microsoft, VMware, or IT certifications
- Programming language skills
What We Offer
- Modern IT environment with opportunities for innovation
- Professional development and certification opportunities
- Competitive compensation and benefits package
- Collaborative and supportive team culture
- Opportunity to explore AI-enhanced IT processes
Frequently Asked Questions
Is the salary disclosed for the IT Support Engineer (m/f/d) position at aras?
The salary for this IT Support Engineer (m/f/d) role at aras is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Support Engineer (m/f/d) job at aras remote?
Yes, this IT Support Engineer (m/f/d) position at aras is remote, with team members based in Kraków,, Małopolskie, Poland, Remote. You can work from home or anywhere in the supported regions.
Is the IT Support Engineer (m/f/d) role at aras full-time or part-time?
This is listed as a Full Time position. It is posted as a IT Support Engineer (m/f/d) role in the 700 - IT/IS department at aras.
Which team or department does the IT Support Engineer (m/f/d) at aras belong to?
This IT Support Engineer (m/f/d) position is part of the 700 - IT/IS department at aras. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Engineer (m/f/d) position at aras?
Click the "Apply Now" button on this page. You will be redirected to aras's official application portal hosted on bamboohr where you can submit your application directly.
When was the IT Support Engineer (m/f/d) job at aras posted?
This IT Support Engineer (m/f/d) position at aras was posted on May 4, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Engineer (m/f/d)
aras
You'll be redirected to aras's official application page on bamboohr.