Retail Claims Investigator
About this role
We’re looking for a detail-oriented Claims Investigator to support the fair, accurate, and timely resolution of general liability, property damage, and Injury claims across our convenience store and fuel station locations.
In this role, you’ll conduct fact-based investigations, gather evidence, interview involved parties, and provide clear, well-documented findings that support claim decisions. This position partners closely with the Claims Manager and collaborates with internal teams, insurance carriers, third-party administrators, and legal partners.
If you have a background in investigations and enjoy uncovering facts, assessing risk, and supporting sound outcomes, then this may just be the role for you!
What You’ll Do
- Investigate general liability incidents such as slip/trip and falls or customer injuries
- Investigate property damage claims involving customers or third-party vendors
- Investigate carwash incidents involving customer vehicle damage
- Collect evidence, review documentation, conduct interviews, and analyze surveillance footage
- Evaluate facts to assess liability, identify root cause, and flag potential fraud or negligence
- Prepare clear, professional investigative reports for claim evaluation and litigation support
- Maintain accurate and timely documentation in the claims management system
- Communicate findings, concerns, and red flags to the General Liability Claims Manager
- Coordinate with insurance carriers, TPAs, legal counsel, and store-level teams
- Assist with customer outreach or follow-up as needed
What You Bring
- 2+ years of investigative experience in law enforcement, private investigation, insurance claims, loss prevention, or risk management
- Strong analytical and critical-thinking skills with the ability to assess liability objectively
- Professional and confident communication style when interacting with claimants, store teams, and legal partners
- Excellent written and verbal communication skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to remain calm and professional in sensitive or high-stress situations
- Experience reviewing surveillance footage and working with DVR systems is a plus
- Collaborative mindset with a strong track record of working effectively across teams
- Bachelor’s degree preferred, or an equivalent combination of education and experience
Pay for this position is $25-$30 an hour DOE
- Medical, Dental, Vision and Life Insurance
- 401K Plan
- Paid Time Off
Frequently Asked Questions
Is the salary disclosed for the Retail Claims Investigator position at gqXjydso4xBRWQWHMifJ4V?
The salary for this Retail Claims Investigator role at gqXjydso4xBRWQWHMifJ4V is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Retail Claims Investigator position at gqXjydso4xBRWQWHMifJ4V located?
This Retail Claims Investigator role at gqXjydso4xBRWQWHMifJ4V is based in Upland, California, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Retail Claims Investigator role at gqXjydso4xBRWQWHMifJ4V full-time or part-time?
This is listed as a Full time position. It is posted as a Retail Claims Investigator role in the HMI department at gqXjydso4xBRWQWHMifJ4V.
Which team or department does the Retail Claims Investigator at gqXjydso4xBRWQWHMifJ4V belong to?
This Retail Claims Investigator position is part of the HMI department at gqXjydso4xBRWQWHMifJ4V. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Retail Claims Investigator position at gqXjydso4xBRWQWHMifJ4V?
Click the "Apply Now" button on this page. You will be redirected to gqXjydso4xBRWQWHMifJ4V's official application portal hosted on workable where you can submit your application directly.
When was the Retail Claims Investigator job at gqXjydso4xBRWQWHMifJ4V posted?
This Retail Claims Investigator position at gqXjydso4xBRWQWHMifJ4V was posted on Apr 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Retail Claims Investigator
gqXjydso4xBRWQWHMifJ4V
You'll be redirected to gqXjydso4xBRWQWHMifJ4V's official application page on workable.